Senior Logistics Services Executive

About the Company

BDP International, a member of the PSA Group, is a leading provider of global, integrated supply chain, transportation, and logistics solutions. Founded in 1966 by Richard Bolte Sr., with global headquarters in Philadelphia, Pennsylvania, BDP employs over 5,400 people worldwide. The company operates freight logistics centers through a global network of wholly owned offices, joint ventures, and affiliates in 133 countries.

BDP serves more than 5,000 customers, including major multinational companies such as Arkema, Dow, DuPont, HARMAN, and The Hershey Company.

About the Role

This role involves the coordination and execution of customer orders according to their requirements and procedures. The individual will be responsible for coordinating import/export trafficking functions, data entry, and document distribution related to customer import/export shipments through PSA BDP. Key tasks include receiving documents, ensuring compliance with customs requirements, processing documents, coordinating cargo availability, arranging pickup and delivery, and finalizing billing.

Responsibilities

• Manage order processing
• Analyze customer order plausibility
• Plan, book, and coordinate transportation orders
• Follow up on shipment status
• Handle customs processing for export/import
• Prepare documentation, manage administration, invoicing, and filing
• Provide feedback to customers through various communication channels
• Troubleshoot operational issues
• Report non-conformances according to KPIs
• Coordinate with subcontractors based on approved rates
• Ensure end-to-end processing of shipments
• Handle orders and documentation punctually and accurately
• Manage freight audit payments
• Ensure compliance with customer SOPs and KPIs to provide high-quality service
• Maintain customer satisfaction and retention through timely and friendly service
• Handle tasks based on SOPs and quotations, prioritizing by country and urgency
• Respond flexibly to customer inquiries, including outside business hours if necessary
• Track shipments daily, maintain status trackers, and address discrepancies immediately
• Obtain and provide necessary documentation such as permits and licenses
• Proactively update customers on shipment events and issues
• Update relevant internal/external systems as needed
• Serve as the first escalation contact for customer issues
• Notify managers of irregularities or internal issues

Qualifications

Minimum of 3 years of detailed experience in logistics, forwarding operations, regulations, and documentation.

Required Skills

• Proficiency in Microsoft Office and other relevant software applications
• Preferably a professional degree in logistics and forwarding from a licensed institution
• Strong communication, attention to detail, and organizational skills
• Teamwork attitude
• Leadership experience is highly desirable

Additional Requirements:

Saudi candidates are preferred.