Senior Logistic Technician

Microsoft; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company is seeking a qualified candidate for an Inventory and Asset Management role. This position involves overseeing warehouse operations, managing deliveries, and ensuring successful team performance in a fast-paced IT environment. Candidates should possess a High School Diploma and relevant experience in inventory management or logistics.

Qualifications

• Experience in warehouse/supply chain in an IT environment or equivalent experience.
• Ability to operate heavy-load movement equipment (e.g., forklift, pallet jacks).
• Preferred experience includes IT, logistics, and managing inventory.

Responsibilities

• Coordinate deliveries, oversee warehouse operations, and manage team performance.
• Act as SME on RMA warranty processes and ensure compliance with safety procedures.
• Seek improvements in existing work processes toward simplification and automation.

Skills

Warehouse Management

Supply Chain Management

Technical Skills

Stakeholder Communication

Education

High School Diploma

Tools

Heavy-Load Movement Equipment

Job description

Responsibilities (Text Only)

Responsibilities - Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities. - Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). - Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. - Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations. - Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities. - Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment. - Ensure teams maintain and perform steps required to keep the inventory balance accurate. - Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs. - Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction. - Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use). - Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation. - Embody our culture and values.

Qualifications (Text Only)

Required Qualifications - High School Diploma AND experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field - - OR equivalent experience. While not required, we also look for the following Preferred Qualifications: - Experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation - OR equivalent experience. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.