Overview
The Senior IT Engineer is responsible for managing, supporting, and optimizing IT infrastructure, networks, and enterprise applications across the organization. This role requires strong technical expertise, hands-on problem-solving skills, and the ability to guide junior IT staff. The successful candidate will ensure system reliability, security, and scalability while supporting business operations and IT projects.
Responsibilities
- Handle complex hardware, software, and network issues escalated from Level 1 & 2 support teams.
- Perform root cause analysis and implement long-term fixes to reduce recurring issues.
- Manage system upgrades, patching, and security hardening.
- Oversee setup and configuration of user accounts, profiles, and security policies.
- Ensure compliance with company IT standards, security guidelines, and audit requirements.
- Monitor system performance, availability. Provide technical input on IT projects, ensuring solutions are scalable and secure.
- Support backup strategies.
- Guide and mentor IT Support Engineers, ensuring knowledge transfer and skill development.
- Act as escalation point for urgent or unresolved tickets.
- Work closely with business units to understand IT needs and provide proactive solutions.
- Maintain clear communication with management regarding risks, issues, and improvement opportunities.
Skills & Qualifications
- Minimum 5–8 years of IT experience in senior role.
- Proven experience managing IT infrastructure, networks, security, and enterprise applications.
- Strong exposure to construction industry applications (Primavera, Autodesk ACC, Aconex, etc.).
- Experience in vendor management, budgeting, and contract negotiation.
- Demonstrated ability to lead IT teams across multiple sites.
- Exposure to IT operations in the Middle East (preferably KSA or GCC).
Education
Computer Science Degree
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