Senior Information Technology Engineer - Yanbu

مشاريع الترفيه السعودية; Yanbu`; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Information Technology Engineer to ensure the operational integrity of IT systems across various facilities. This role is pivotal in addressing IT challenges, providing support for hardware, software, and network issues, and implementing new technologies. The ideal candidate will have a strong background in IT support, excellent analytical skills, and the ability to communicate complex concepts clearly. Join a forward-thinking company that is committed to enhancing the entertainment sector in Saudi Arabia, offering exciting opportunities for professional growth and development.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Experience from fresh graduates to 5+ years in IT support roles.

Responsibilities

• Provide proactive and reactive IT support for end-users.
• Conduct maintenance procedures and install updates.
• Assess system configurations for security threats.

Skills

IT Support

Network Technologies

Software Troubleshooting

Hardware Troubleshooting

Security Principles

Analytical Skills

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Job title: Senior Information Technology Engineer

Company Overview

Through its role as an investor, developer, and operator of various Entertainment offerings Kingdom-wide, SEVEN aims to be the leader of an entertainment ecosystem in Saudi Arabia, facilitating the presence of both international & local brands and unlocking the entertainment sector across Saudi Arabia with a mission to become the national entertainment champion.

SEVEN seeks to enhance the quality of life of Saudi nationals and residents and meet their recreational expectations and needs with a wide number of entertainment projects that are planned to take place in the next 8 years.

Role Purpose

Onsite IT Engineers are critical to maintaining the operational integrity of IT systems across our facilities. Assigned based on the complexity, typology of the site and location, engineers ensure optimal performance, availability and security of IT infrastructure, cater to daily technical support needs, reports, and implement new technologies as per organizational directives

Role Responsibilities

• Address day-to-day IT challenges, offering both reactive and proactive support for end-users, software, hardware, and network issues to ensure consistent uptime and reliability.
• Conduct scheduled and ad-hoc maintenance procedures, including the installation of service packs, patches, and other updates necessary to mitigate risks and enhance system functionality.
• Regularly assess system configurations for security threats; apply best practices and security measures to safeguard information assets against potential breaches.
• Maintain accurate records of technical problems and resolutions to support compliance with internal standards and industry regulations. Generate reports detailing operational status, improvement opportunities, and compliance with set KPIs.
• Collaborate with project teams to deploy new IT systems or upgrades, ensuring alignment with strategic IT objectives and minimal disruption to local operators.
• Communicate effectively with all levels of staff and management to clarify IT requirements, report on system status, and gather feedback to enhance service delivery.

Role Minimum Qualification

• Bachelor's degree in computer science, Information Technology, o a related field.
• Depending on the level of seniority, experience ranging from fresh graduates to more than 5 years in IT support roles.
• Strong understanding of computer systems, network technologies, software and hardware troubleshooting, and security principles.
• Excellent analytical abilities to diagnose and resolve IT issues promptly.
• Strong verbal and written communication skills, capable of explaining complex IT concepts in simple terms.