Senior HIS IT Technical Support Specialist

Almoosa Specialist Hospital; Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading healthcare institution in Eastern Province is seeking a technical support specialist for Health Information Systems. The ideal candidate will have a Bachelor's degree in a related field and a minimum of 2 years of technical support experience. Responsibilities include troubleshooting HIS issues, providing user training, and enhancing system performance. This position values compassion and respect in user interactions.

Qualifications

• 2+ years of experience in technical support roles.
• Experience with Health Information Systems (HIS) is preferred.

Responsibilities

• Resolve technical issues from customer support.
• Support HIS solutions and troubleshoot issues.
• Participate in process improvement projects.

Skills

Technical support

SQL

Problem-solving

Data management

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

Responsibilities and Duties

• Resolvetechnicalissuesandinquiriesescalatedprimarilyfromfirst-lineCustomerSupport,ensuringtimelyresolutionandminimaldisruptiontoend-users.
• SupporttheHISsolutionswithinourhospital'sHealthITapplications,includingtroubleshootinghardwareandsoftwareissues,optimizingsystemperformance,andensuringdataintegrity.
• Know-howofSQL,PL/SQL,andOracledatabaseunderstandingtowrite,modify,andtunequeriesfordataretrievalandmanipulation.
• Distilproblems/issuesdowntotheirindividualcomponentsandeffectivelyarticulatethemovariousaudiences,includingend-users,internaltechnicalteams.
• Participateinidentifyingthenewproductfeaturestomeettherelevantenduser'sbusinessneeds,collaboratingwithinternalteamstoensureaccuratedevelopmentandimplementation.
• Collaboratewiththeinternaltechnicalteamtoresolveissuesimpactingend-users,advocatingfortimelyresolutionsandeffectivecommunicationthroughouttheprocess.
• Participateintheprocessimprovementprojectsaimedatenhancingsupportedsolutions,streamliningworkflows,andimprovingend-userexperience.
• ProvidetechnicalsupporttoHISsystemusersviaticketingsystem,phone,andremoteaccess,demonstratingpatience,professionalism,andexpertise.
• Identifygapsinuserknowledgeandprovidesystemtrainingasappropriate,empoweringend-userstoeffectivelyutilizeHISfunctionalities.
• Providepersonalizedcoordinatedcare,andsupportforstaffandfamilies.
• Treatpeoplewithdignity,compassion,andrespect.

Qualifications

Bachelor'sdegreeinComputerScience,Engineering,SystemsAnalysis,HealthInformatics,HealthServices,orrelatedfield.

Professional experience

Minimumof2+yearsofexperienceintechnicalsupportroles,withafocusonHealthInformationSystems(HIS)isamust.