Senior FO Analyst - Kondor

Luxoft; Riyadh; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in KSA seeks a Senior Front office Kondor Analyst for their Riyadh team. The role involves providing technical and functional support for the Kondor application, collaborating on key initiatives, and improving service quality and user experience. Candidates should possess extensive experience in Kondor and commitment to compliance and risk management.

Qualifications

• At least 7 years relevant experience in Kondor FO/Finastra Domain.
• Experience in technical support, documentation, and communication.
• Business and Technical documentation skills.

Responsibilities

• Investigate issues, participate in root cause analysis, and implement resolutions.
• Collaborate with business partners and facilitate support processes.
• Drive continuous improvement opportunities and participate in on-call support.

Skills

Kondor FO

Incident Management

Problem Management

Technical Documentation

Business Documentation

Job description

Project description

We are looking for an experienced Senior Front office Kondor Analyst to strengthen our team in Riyadh running maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Kondor application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application and involvement in the delivery of key change initiatives for the bank.

Responsibilities

• Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
• Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
• Develop an overall understanding of the business operating environment, business goals and objectives for the prevailing period.
• Collaborate with business partners, third party vendors, and technology groups to facilitate the support process and work toward issue resolution.
• Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
• Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
• Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
• Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Assist in the induction of new team members and provide coaching and mentoring to peers and colleagues as requested and/or agreed providing constructive and effective feedback on an on-going basis
• Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
• Proactively participate in Performance Review processes including development and assessment of scorecard objectives, values and individual development plans.
• Fully participate in 1:1 meetings on a monthly basis and document outcomes of performance conversations on a regular basis as well as providing feedback on the performance and values demonstrated by colleagues and peers.

SKILLS

Must have

• Experience as a Senior Kondor FO Functional Consultant.Should have at least 7 years relevant experience in Kondor FO/Finastra Domain.Responsible to elaborate requirements, work with development teams to develop the requirements.Work closely with different stakeholders.Remain involved with projects through the development and testing for effective proposed solutions.Coordination with external stakeholders for releasing and testing of applications.Production implementation and post-production support.Business and Technical documentation.Communicate status and report issues to the team leader.

Nice to have

Murex/Calypso experience