Senior Field Service Engineer

FLSmidth; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

FLSmidth seeks a Senior Field Service Engineer in Dammam to provide technical support and maintenance for mining equipment. The ideal candidate will possess a mechanical engineering degree, a customer-centric approach, and 5 years of field experience. You will play a crucial role in ensuring equipment performance and customer satisfaction by collaborating with multi-disciplinary teams.

Qualifications

• Minimum of 5 years of field service experience in mining or cement industries.
• Experience with Pumps, Cyclones, Valves maintenance.
• Fluency in English and Arabic required.

Responsibilities

• Provide on-site technical support and troubleshooting for industrial equipment.
• Execute preventive maintenance tasks and resolve mechanical issues.
• Train customers on equipment use and maintenance.

Skills

Troubleshooting

Customer Service

Maintenance

Technical Report Writing

Communication

Education

Bachelor's degree in Mechanical Engineering

Tools

Microsoft Office Suite

Job description

Title: SeniorField Service Engineer

Location: Dammam, Saudi Arabia

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It’sa big responsibility, andwe are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable ourcustomers to produce the materials and technology needed for a better future. Come see the FLSmidth difference.

Department

You will be part of the Europe, Central Asia, North Africa and Middle East regions and PCV team. By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.

Job Summary

We are seeking a motivated and experienced Senior Field Service Engineer to join our team in Dammam. In this role, you will provide on-site technical support, maintenance, and troubleshooting services for key industrial equipment, including Pumps, Cyclones, and Valves used in the mining industry.

The ideal candidate will have a solid mechanical engineering background, a customer-centric approach, and the ability to work independently in the field.

Key Responsibilities

• Deliver on-site support during installation, commissioning, inspection, and maintenance of equipment.
• Troubleshoot and resolve mechanical issues to minimize downtime and ensure customer satisfaction.
• Execute preventive maintenance tasks to ensure long-term performance and reliability.
• Collaborate with internal teams, including Engineering, Sales, and Project Management, to resolve complex technical issues.
• Support the sales team by identifying aftersales opportunities and advising on new equipment needs.
• Maintain accurate records of service activities, including repairs, upgrades, and customer interactions.
• Perform safety checks, identify risks, and recommend corrective actions.
• Provide technical training to customers to ensure proper use and maintenance of equipment.

Qualifications

• Bachelor’s degree in Mechanical Engineering or equivalent technical qualification.
• Minimum of 5 years of field service experience, preferably in the mining or cement industries.
• Hands-on experience with maintenance, repair, and inspection of industrial equipment, particularly Pumps, Cyclones, and Valves.
• Strong understanding of mechanical systems; knowledge of control/automation systems is a plus.
• Familiarity with industrial safety regulations and best practices.
• Demonstrated ability to troubleshoot and resolve technical issues in field environments.
• Experience with technical report writing and documentation.
• Excellent communication and interpersonal skills; capable of building strong relationships with customers and internal teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Fluency in English and Arabic (written and spoken).
• Willingness to travel frequently across the region to support customer needs.

Other Requirements

• Valid passport and driver’s license.
• Ability to travel on short notice, including international travel if required.
• Flexible working hours depending on project and site requirements.

What we offer

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

All suitable candidates shall be subject to a personal suitability check which shall include but not be limited to a criminal record check, citizenship check, qualification verification andemployment verification.

About FLSmidth

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers