SENIOR ENGAGEMENT MANAGER – KSA

Envision Partnership; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking an Engagement Manager to foster client relationships and ensure high-quality service delivery. This role involves engaging with various stakeholders, managing project risks, and providing leadership to teams. With a focus on client satisfaction and valuable insights, the Engagement Manager will spend a significant amount of time at client offices, making this position dynamic and integral to the success of the projects. If you're passionate about technology and client management, this opportunity offers a chance to make a significant impact in a rapidly evolving digital landscape.

Qualifications

• 7+ years of Program or Account Management experience required.
• Strong communication and relationship management skills are essential.

Responsibilities

• Manage client relationships and act as the main point of contact.
• Monitor service delivery and ensure customer satisfaction.
• Provide leadership to teams and support staffing efforts.

Skills

Change Management

Release Management

Systems Analysis

Product Development

Relationship Management

Problem-Solving

Team Building

Client-Facing Skills

Education

BS in a technical field

Job description

Job Location: Riyadh - Saudi Arabia

Direct Reports: 4

Company:

International Digital/technology services company where innovation, design and engineering meet scale. They use the latest technologies and market trends in the digital and cognitive field to empower organizations and impact business objectives.

Purpose of Position:

The EM is responsible for growing the account by engaging with various client stakeholders, expanding the relationship, hosting the appropriate environment for new introductions, and bringing in the CPs and executive teams when convenient to hand over detected opportunities and close. At the same time, the EM will act as a link between the Delivery offshore and the client delivery stakeholders to ensure value is delivered and that the relationship is stable, bonded, and perceived as high quality. A distinctive characteristic of this role is that the EM has local/geographical support and spends various days a week at the client, working from their offices.

Job Responsibilities:

• Manage the relationship with the client throughout the project duration and act as the main point of contact between the client and the software teams offsite.
• Monitor service delivery throughout the project, identify risks and issues, initiate strategies, and take corrective action as appropriate.
• Support all staffing and capacity planning efforts for the account.
• Provide leadership and direct teams in the delivery of high-quality services within committed timeframes.
• Ensure the engagement stays on track and is accountable for customer satisfaction, focusing on delivering valuable insights to the client.
• Provide local coverage at client offices, about 90% of the time.

Qualifications & Experiences:

• Skills and knowledge acquired through Development, Technical Lead, or Project Management, including but not limited to Change Management, Release Management, Systems Analysis, and Product Development.
• BS in a technical field or equivalent combination of education and experience.
• Excellent verbal and written communication skills, relationship management, client-facing, team building, and problem-solving skills.
• 7+ years of Program or Account Management experience, involving team leadership and client management.