Senior Director - Data Analytics and Digital Solutions - CDU5 - 20003904

Qiddiya Investment Company; Riyadh; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in the transport sector seeks a senior professional to drive data-driven insights and digital solutions to enhance the transport customer experience. This role involves developing digital tools, leading analytics initiatives, and collaborating across departments to align digital infrastructures with customer goals. Candidates should have extensive experience in transport data and a strong background in technology, ideally with experience in Gulf Cooperation Council (GCC) cities.

Qualifications

• 15+ years of experience in transport data and analytics.
• Experience in GCC cities preferred.
• Deep knowledge of transport data standards.

Responsibilities

• Define and execute a digital roadmap for customer experience.
• Lead customer behaviors analysis, trend forecasting, and predictive modeling.
• Implement real-time feedback and performance tracking systems.

Skills

Data analytics

Digital solutions

Predictive modeling

Customer experience design

Education

Bachelor’s degree in Data Science

Master’s degree in Data Science

Engineering

Transport Systems

Tools

Python

SQL

Tableau

Job description

Role Summary:

Owns the strategic development and delivery of data-driven insights and digital solutions to enhance the transport customer experience. Responsible for leveraging data analytics, emerging technologies, and digital tools to support CX design and decision-making.

Key Responsibilities:

·Define and execute a digital roadmap for customer experience, including dashboards, APIs, and data products.

·Lead customer behaviors analysis, trend forecasting, and predictive modelling initiatives.

·Collaborate with IT, strategy, and planning to ensure alignment of data infrastructure with customer experience goals.

·Implement real-time feedback and performance tracking systems.

·Oversee the development of digital tools for journey planning, disruption management, and accessibility.

Behavioral Competencies:

· Data-Informed Decision-Making – Champions data integrity and insight-driven strategies to improve customer outcomes.

·Digital Curiosity – Demonstrates strong interest in emerging technologies, AI, and digital trends relevant to urban mobility.

·Collaboration and Influence – Builds cross-functional partnerships to deliver seamless digital solutions.

·Accountability – Holds self and team responsible for delivering measurable value through analytics and digital programs.

·Problem Solving – Approaches complex challenges with systems-thinking and structured reasoning.

Qualifications & Experience:

·Bachelor’s degree, Master’s degree in Data Science, Engineering, Transport Systems, or related field.

·15+ years of experience in transport data and analytics; experience in GCC cities preferred.

·Deep knowledge of transport data standards, tools (e.g., Python, SQL, Tableau), and digital solution architecture.