Senior Director - Data Analytics and Digital Solutions

Qiddiya Investment Company; Riyadh; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in entertainment and recreation is seeking a Senior Director of Data Analytics and Digital Solutions. This role involves the strategic development of data-driven insights and digital tools to enhance customer experiences in urban mobility. The ideal candidate will have extensive experience in transport data, knowledge of emerging technologies, and proven leadership in delivering value through analytics. This position offers an opportunity to shape the digital landscape while driving impactful change.

Qualifications

• 15+ years of experience in transport data and analytics, preferably in GCC cities.
• Deep knowledge of transport data standards and digital solution architecture.

Responsibilities

• Define and execute a digital roadmap for customer experience.
• Lead customer behaviors analysis and predictive modelling initiatives.
• Oversee the development of digital tools for journey planning and disruption management.

Skills

Data Analytics

Digital Solutions

Transport Systems Knowledge

Education

Bachelor's degree

Master's degree in Data Science, Engineering, Transport Systems

Tools

Python

SQL

Tableau

Job description

Senior Director - Data Analytics and Digital Solutions

Owns the strategic development and delivery of data-driven insights and digital solutions to enhance the transport customer experience. Responsible for leveraging data analytics, emerging technologies, and digital tools to support CX design and decision-making.

Key Responsibilities:

• Define and execute a digital roadmap for customer experience, including dashboards, APIs, and data products.
• Lead customer behaviors analysis, trend forecasting, and predictive modelling initiatives.
• Collaborate with IT, strategy, and planning to ensure alignment of data infrastructure with customer experience goals.
• Implement real-time feedback and performance tracking systems.
• Oversee the development of digital tools for journey planning, disruption management, and accessibility.
• Champion data integrity and insight-driven strategies to improve customer outcomes.
• Demonstrate strong interest in emerging technologies, AI, and digital trends relevant to urban mobility.
• Build cross-functional partnerships to deliver seamless digital solutions.
• Hold self and team responsible for delivering measurable value through analytics and digital programs.
• Approach complex challenges with systems-thinking and structured reasoning.

Desired Candidate Profile

Qualifications & Experience:

• Bachelor's degree, Master's degree in Data Science, Engineering, Transport Systems, or related field.
• 15+ years of experience in transport data and analytics; experience in GCC cities preferred.
• Deep knowledge of transport data standards, tools (e.g., Python, SQL, Tableau), and digital solution architecture.

Company Industry:

• Entertainment
• Recreation
• Themed Parks

Department / Functional Area:

• IT Software

Keywords:

• Senior Director - Data Analytics and Digital Solutions

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