Senior D365 CRM Lead – Banking & Data Integration (Jeddah)

CodeNinja Inc.; Jeddah; On-site; SAR 350,000 - 550,000; Full time

Job summary

CodeNinja is hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement within Saudi National Bank's CRM landscape. You will work directly with business stakeholders to translate banking requirements into scalable CRM solutions.

Responsibilities include end-to-end CRM solutioning, BRD/FRD creation, and building Power Automate flows and Dataverse components, with emphasis on governance, compliance, and

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.

Responsibilities

• Lead end-to-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)
• Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
• Configure and customize entities, forms, views, business rules, workflows, and business process flows
• Build and maintain Power Automate flows and Power Apps components on the Dataverse platform
• Design and manage integrations between Dynamics 365 and core banking/enterprise systems via APIs and web services
• Own data migration activities (D365 import/export tools, SSIS, or equivalent ETL tools)
• Develop plugins/custom code where out-of-box configuration isn't sufficient (C#, .NET, JavaScript)
• Provide L2/L3 production support, troubleshoot issues, and manage change requests
• Ensure CRM solutions align with SNB's internal governance and relevant SAMA regulatory/compliance requirements
• Coordinate with QA teams on test planning and UAT support
• Mentor junior team members and support knowledge transfer

Skills

Microsoft Dynamics 365 CE

Power Platform

CRM customization

API integrations

SQL

C#/.NET

JavaScript

BRDs/FRDs

Stakeholder management

Education

Bachelor's degree in Computer Science, Information Systems, or a related field

Tools

Power Apps

Power Automate

Dataverse

D365 integration tooling (REST/SOAP)

SSIS

Job description

CodeNinja is hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement within Saudi National Bank's CRM landscape. You will work directly with business stakeholders to translate banking requirements into scalable CRM solutions.

Responsibilities include end-to-end CRM solutioning, BRD/FRD creation, and building Power Automate flows and Dataverse components, with emphasis on governance, compliance, and