Senior Customer Success Manager (Saudi Only)

Lucidya; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

An innovative firm is seeking a Senior Customer Success Manager to lead a dedicated team in enhancing client satisfaction and retention. You will be pivotal in developing engagement strategies that ensure customers achieve their desired outcomes while utilizing advanced AI and big data technologies. This role involves collaborating with various teams to provide insights and recommendations, fostering a customer-centric culture, and identifying growth opportunities. Join a dynamic environment where your leadership and strategic vision will directly impact client success and satisfaction, making a significant difference in the MENA region's business landscape.

Qualifications

• Proven experience in customer success management or similar roles.
• Strong leadership skills and ability to mentor team members.

Responsibilities

• Lead customer relationship management strategy to enhance satisfaction.
• Develop engagement plans to ensure customers achieve their goals.
• Conduct regular check-ins and collaborate with cross-functional teams.

Skills

Customer Relationship Management

Team Leadership

Client Engagement

Business Review Conducting

Cross-functional Collaboration

Job description

At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.

As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya’s products.

Key Responsibilities:

• Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.
• Develop and execute engagement plans ensuring customers achieve their desired outcomes.
• Conduct regular check-ins and business reviews with clients, offering insights and recommendations.
• Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.
• Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.
• Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.
• Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.