Senior Customer Service

Onvaca; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading vacation rental platform in Saudi Arabia is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will handle inquiries and provide information with professionalism. Ideal candidates possess strong communication skills and at least two years of experience, along with proficiency in customer service software. Immediate availability is required.

Qualifications

• Previous customer service experience is a plus.
• Experience not less than two years.
• English is a prerequisite.
• Must be available to join us immediately.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or chat.
• Provide accurate information about products and services.
• Handle customer inquiries, complaints, and requests with professionalism.
• Resolve issues efficiently to ensure customer satisfaction.
• Maintain records of customer interactions and feedback.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to multitask and work under pressure

Proficiency in using customer service programs

Education

Bachelor's degree or Diploma

Tools

Zendesk

Freshdesk

Job description

Overview

Onvaca is an innovative vacation rental platform revolutionizing the travel experience by connecting travelers with seamless, affordable, and community-driven accommodations.

We are seeking a friendly and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, providing product and service information.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or chat.
• Provide accurate information about products and services.
• Handle customer inquiries, complaints, and requests with professionalism.
• Resolve issues efficiently to ensure customer satisfaction.
• Maintain records of customer interactions and feedback.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Ability to multitask and work under pressure.
• Previous customer service experience is a plus.
• Experience not less than two years
• Bachelor's degree or Diploma
• Proficiency in using at least 2–3 customer service programs (Zendesk, Freshdesk, or similar platforms).
• English is a prerequisite
• Must be available to join us immediately