Senior CRM System Engineer (Microsoft Dynamics 365)-Saudi National ONLY

Squadio; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading tech firm in Saudi Arabia is searching for a Microsoft Dynamics 365 CRM Specialist with strong technical expertise and CRM customization skills. The successful candidate will design, configure, and maintain CRM modules while integrating them with third-party systems. Providing end-user support and translating business needs into CRM solutions are key responsibilities. The role requires proficiency in .NET/C#, JavaScript, and Power Platform.

Qualifications

• Strong expertise in Microsoft Dynamics 365 CRM.
• Ability to integrate CRM with third-party systems.
• Experience in customizing entities and workflows.

Responsibilities

• Design and configure Microsoft Dynamics 365 CRM modules.
• Develop custom workflows and integrations.
• Provide training and documentation for end-users.

Skills

CRM customization skills

Integration with third-party systems

End-user support

Technical expertise in Dynamics 365

Tools

Power Platform

Azure Logic Apps

Power Automate

JavaScript

.NET/C#

TypeScript

Job description

We are looking for an experienced Microsoft Dynamics 365 CRM Specialist to join our team. The ideal candidate will bring strong technical expertise, hands-on CRM customization skills, and the ability to translate business needs into innovative CRM solutions.

• Design, configure, and maintain Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing, etc.).
• Customize entities, fields, forms, workflows, business rules, and dashboards to meet business requirements.
• Integrate Dynamics 365 with third-party systems and internal databases using Power Platform, Azure Logic Apps, Power Automate, and custom APIs.
• Develop plug-ins, JavaScript web resources, and custom workflows using .NET/C# and TypeScript/JavaScript.
• Perform CRM system upgrades, patch management, and performance tuning.
• Provide end-user support, system training, and documentation.
• Partner with business stakeholders to gather requirements and translate them into effective CRM solutions.
• Implement security roles, data access levels, and user management following best practices.
• Monitor system health, perform regular audits, and ensure CRM availability and reliability.