Senior CRM Consultant - Microsoft Dynamics 365

swatX Solutions; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Senior Microsoft Dynamics 365 CRM Consultant to enhance customer engagement through innovative CRM solutions. In this pivotal role, you will lead the design and development of tailored Dynamics 365 solutions, ensuring they meet business needs while optimizing workflows and integrations. Your expertise will guide cross-functional teams, driving successful implementations and ongoing support. If you are passionate about leveraging technology to improve business processes and enjoy mentoring others, this opportunity is perfect for you.

Qualifications

• Deep expertise in Microsoft Dynamics 365 CE and CRM solutions.
• Strong problem-solving skills and ability to work with teams.

Responsibilities

• Lead design and development of Microsoft Dynamics 365 CRM solutions.
• Integrate Dynamics 365 with other enterprise systems and perform data migration.

Skills

Microsoft Dynamics 365 Customer Engagement

Problem-solving

Cross-functional teamwork

Tools

Power Automate

CRM Solutions

Job description

Job Summary

We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities

1. Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.
2. Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
3. Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
4. Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
5. Work closely with stakeholders to gather business requirements and translate them into technical solutions.
6. Perform data migration, system upgrades, and performance optimization.
7. Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
8. Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
9. Stay updated on Microsoft Dynamics 365 and Power Platform advancements.
10. Provide guidance and mentorship to junior team members.