SENIOR CREDIT AND COLLECTION ADVISOR.

Job Title
SENIOR CREDIT AND COLLECTION ADVISOR.
Job Family
Function
CFO
Job Code
30008807
Reports to Job
Business Unit Lead
Job Description Summary
The Senior Credit and Collection Advisor is responsible for overseeing and optimizing the credit and collections processes within the organization. This role involves but is not limited to: managing complex accounts, leading a team of credit and collection professionals, developing strategic collection initiatives, and ensuring adherence to credit policies and regulatory requirements. The Senior Advisor plays a crucial role in improving cash flow, reducing bad debt, and maintaining positive relationships with clients and stakeholders.
Strategic Roles & Responsibilities %
10
Strategic Roles & Responsibilities

• Participate in developing strategies to maximize recovery of outstanding debts while minimizing the impact on patient satisfaction.
• Participate in initiatives to enhance charge capture tools for automation and accuracy.

Operational Roles & Responsibilities %
90
Operational Roles & Responsibilities

• Daily account review and follow-up to continuously monitor patient accounts and follow up on overdue balances.
• Ensure daily documentation and recordkeeping are maintained accurately and up-to-date of all records for all credit and collection activities related to patients and payers including details of payment arrangements, disputes, and follow-up actions. Ensure that all records are complete and comply with organizational policies and regulatory requirements.
• Monitor and generate daily performance metrics related to collections, account aging, and cash flow to assess the impact of implemented improvements and recommend them.
• Provide training and support to finance, billing, and collection staff on new processes, tools, and compliance requirements.

Minimum Education Required
Bachelor's Degree in Accounting, Finance, and relevant healthcare finance
Professional Certifications Required
None
Years of Experience
Minimum 6 years' experience in credit, collection, or related field (ideally in an insurance or healthcare setting)
Languages
English: Fully Proficient; Arabic: Basic
Functional Competencies

• Due Diligence
• Audit Reporting
• Data Collection

Core Competencies

• Excellence
• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care