Senior Cloud Operations Architect, KSA, MENAT

Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support is seeking a Senior Cloud Operations Architect to drive our customers' spirit of innovation across all technologies—including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a Senior Cloud Operations Architect, you will craft and execute strategies to drive customer adoption and use of AWS services—such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and others. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within client environments, engaging with senior leadership on incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic guidance to help plan and build solutions using best practices, proactively maintaining your customers' AWS environments. Building close relationships will allow you to understand their business, operational needs, and technical challenges, helping them maximize AWS value. This role may require travel of 10% or more as needed.

The Senior Cloud Operations Architect is central to delivering value to our Enterprise Support customers. If you wish to be at the forefront of innovation, we invite you to join us!

A Day in the Life

Our AWS Support team interacts with leading companies, believing world-class support is key to customer success. We partner with customers building mission-critical applications on AWS, supporting revenue and growth from small to enterprise accounts, including the public sector.

About The Team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. Whether you're just starting your career, have followed an unconventional path, or possess alternative experiences, your application is welcome.

Why AWS

AWS is the world's most comprehensive cloud platform, pioneering cloud computing and continuously innovating. Customers from startups to Global 500 companies trust our robust suite of products to power their businesses.

Work/Life Balance

We value work-life harmony and strive for flexibility to support your success at work and at home, enabling us to achieve more together.

Inclusive Team Culture

Our culture of learning and curiosity is fostered through employee-led affinity groups and events like CORE and AmazeCon, celebrating diversity and inclusion.

Mentorship and Career Growth

We are committed to raising performance standards, offering knowledge-sharing, mentorship, and career development resources to help you grow professionally.

Basic Qualifications

• 5+ years of experience in design, implementation, operations, or consulting with distributed applications
• 5+ years of technical engineering experience
• Bachelor's degree in computer science, engineering, mathematics, or equivalent
• Operational troubleshooting experience in at least four areas: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Security, Architecture, Applications Development
• Fluency in Arabic and English

Preferred Qualifications

• Experience as a technical lead in enterprise or customer-facing environments
• Strong communication skills, capable of presenting to decision-makers
• Experience with cloud services and offerings

We support an inclusive culture. If you need workplace accommodations during the application or onboarding process, please visit this link. For region-specific inquiries, contact your Recruiting Partner.