Senior Application Operation Engineer

Giza Arabia; Riyadh; On-site; SAR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated support engineer to provide advanced assistance for business-critical applications. This role involves ensuring system stability and performance while acting as the primary liaison between support and development teams. The ideal candidate will possess strong analytical skills and a problem-solving mindset, with a keen attention to detail. You will also mentor junior staff and collaborate with cross-functional teams to resolve complex issues. If you thrive in dynamic environments and enjoy making a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in providing advanced support for business-critical applications.
• Ability to troubleshoot complex application issues effectively.

Responsibilities

• Ensure system stability and performance for critical applications.
• Act as the primary escalation point between support and development teams.

Skills

Strong communication skills

Analytical thinking

Problem-solving mindset

Attention to detail

Mentoring ability

Task management

Team collaboration

Job description

• Provide advanced support for business-critical applications, ensuring system stability, availability, and performance.


• Act as the primary escalation point between L1 support and L3/Development teams.


• Troubleshoot and resolve complex application issues, minimizing downtime and service disruption.


• Collaborate with cross-functional teams and stakeholders to ensure seamless incident resolution.


• Maintain high standards of service delivery through proactive monitoring and issue management.


• Mentor less-experienced team members on specific areas within their technical authority.


• Understand and escalate scope changes per change control
  process.


• Work with team members to resolve more complex or crosstechnology incidents.

Skills

• Strong communication skills


• Analytical thinking and problem-solving mindset


• Attention to detail in documentation and support processes


• Ability to mentor and transfer knowledge to junior staff


• Capability to manage and prioritize tasks effectively under pressure


• Team collaboration and cross-functional coordination