Senior Account Manager

婉坏; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the tech industry is seeking a Senior Account Manager to join their Riyadh office. The role involves managing strategic enterprise clients, driving client success, and mentoring team members. With a focus on building long-term partnerships and increasing account value, this position offers a dynamic work environment and clear career development opportunities.

Benefits

Competitive salary and performance-based commissions

Dynamic and collaborative work environment

Clear career development opportunities

Qualifications

• 4+ years of experience in SaaS account management or enterprise client success.
• Proven ability in stakeholder engagement and strategic growth.
• Strong command of CRM tools, sales pipelines, and data tracking.

Responsibilities

• Manage and grow a portfolio of high-value strategic accounts.
• Identify and lead cross-sell and up-sell opportunities.
• Mentor mid-level and junior account team members.

Skills

Stakeholder engagement

Strategic growth

Communication

Presentation skills

Education

Bachelor’s degree in Business, Sales, or Marketing

Tools

CRM tools

Job description

ZIWO is Hiring: Senior Account Manager

• Location: Riyadh, Saudi Arabia (On-Site)


• Department: Revenue / Account Management


• Employment Type: Full-time

About ZIWO

ZIWO is a modern Omni-Channel Cloud Contact Center Solution (CCaaS), enabling businesses to connect with their customers via Phone, WhatsApp, SMS, and more — all from one platform.

With built-in integrations for leading CRMs and a flexible open API, ZIWO makes it simple for companies to scale customer communication. Today, we support operations in over 145 countries, with a strong footprint in the GCC region. At ZIWO, we believe great customer experiences start with great conversations — and that’s where you come in.

About the Role

We’re looking for an experienced Senior Account Manager to join our Riyadh office. In this role, you'll manage and grow our most strategic enterprise clients. If you're a proactive relationship builder, a skilled negotiator, and passionate about driving client success — this is your opportunity to make an impact.

You’ll play a key role in sustaining long-term partnerships, increasing account value, and supporting junior team members as a mentor.

Key Responsibilities

• Manage and grow a portfolio of high-value strategic accounts


• Identify and lead cross-sell and up-sell opportunities


• Build executive-level relationships and become a trusted advisor


• Coordinate closely with internal teams to ensure client satisfaction and ROI


• Mentor mid-level and junior account team members


• Maintain detailed CRM records and accurate revenue forecasts


• Deliver quarterly business reviews and strategic account updates

What You’ll Need

• 4+ years of experience in SaaS account management or enterprise client success


• Bachelor’s degree in Business, Sales, or Marketing


• Proven ability in stakeholder engagement and strategic growth


• Strong command of CRM tools, sales pipelines, and data tracking


• Excellent communication and presentation skills in English (Arabic is a strong plus)


• Experience with cloud-based/contact center solutions is preferred

Why Join Us?

• Competitive salary and performance-based commissions


• Dynamic and collaborative work environment in our Riyadh office


• Work closely with high-profile clients and top-performing teams


• Be part of a growing tech company revolutionizing customer communications in the MENA region


• Clear career development opportunities

Ready to Grow with Us?Apply now with your CV and a short note about why you're a great fit. Let’s build something great together.