Saudi National-Customer Service Officer

Madi International; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Officer to join their team in Riyadh. This role is perfect for a detail-oriented individual who excels in communication and is committed to providing exceptional service. You will handle customer inquiries through various channels, ensuring satisfaction through professional and prompt responses. The ideal candidate will thrive in a fast-paced environment, coordinating with sales and logistics to facilitate seamless order fulfillment. If you are a Saudi National with a dedication to customer care, this opportunity is for you!

Qualifications

• Saudi National mandatory with excellent communication skills in Arabic and English.
• Experience in customer service or call center roles is a plus.

Responsibilities

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information and support with returns or complaints.
• Coordinate with sales and logistics teams for smooth order fulfillment.

Skills

Communication Skills

Organizational Skills

Multitasking

Job description

MADI International is looking for a passionate and detail-oriented SaudiCustomer Service Officer to join our team in Riyadh. If you're a Saudi National with strong communication skills and a commitment to delivering excellent service, we want to hear from you!

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.

• Provide product information, order updates, and support with returns or complaints.

• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.

• Maintain customer satisfaction through prompt, polite, and professional service.

• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.

• Excellent communication skills in Arabic and English.

• Previous experience in customer service or call center roles is a plus.

• Strong organizational skills and attention to detail.

• Ability to multitask and handle pressure in a fast-paced environment.