Saudi National-Customer Service

Madi International; Al Khobar; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Officer to enhance their team in Al Khobar. This role is perfect for a detail-oriented Saudi National who excels in communication and is committed to providing outstanding service. You will manage customer inquiries across various platforms, ensuring satisfaction through efficient support and coordination with sales and logistics. If you thrive in a fast-paced environment and are eager to contribute to a customer-focused team, this opportunity is for you!

Qualifications

• Saudi National with excellent communication skills in Arabic and English.
• Experience in customer service or call center roles is a plus.

Responsibilities

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Coordinate with sales and logistics teams for smooth order fulfillment.

Skills

Communication Skills

Organizational Skills

Multitasking

Customer Service Experience

Job description

MADI International

is looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Khobar. If you're a Saudi National with strong communication skills and a commitment to delivering excellent service, we want to hear from you!

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National (Mandatory).
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.