Saudi National-Customer Service

Madi International; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

MADI International seeks a detail-oriented Customer Service Officer in Khobar. Potential candidates must be Saudi Nationals with strong bilingual communication skills and a commitment to excellence in customer service. The role involves handling inquiries, coordinating with sales teams, and ensuring customer satisfaction.

Qualifications

• Saudi National mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.

Responsibilities

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Maintain customer satisfaction through prompt and professional service.

Skills

Communication skills

Organizational skills

Multitasking

Job description

MADI International is looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Khobar. If you're a Saudi National with strong communication skills and a commitment to delivering excellent service, we want to hear from you!

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.