Sales Support Supervisor, STD LV | alfanar Electric

Job description: Job Purpose

Establish and maintain sales support protocols, processes, and policies, design reward systems, and ensure alignment with marketing activities. Manage CRM systems, distribute gifts, collaborate with various teams, and analyze data to enhance sales strategies and decision-making.

Key Accountability Areas

Sales Support:

• Oversee the establishment and maintenance of protocols, processes, policies, and procedures for sales support.
• Design reward systems and define the scope of the business.
• Ensure alignment with marketing activities.
• Manage the Customer Relationship Management (CRM) system.
• Develop plans for gift distribution.
• Collaborate with research and customer service teams.
• Analyze deals, competitors, and customer data.

Satellite Images:

• Collaborate with GEO marketing supervisors to set the annual plan.
• Manage approvals for satellite image plans and budgets.
• Monitor market changes to support management decision-making.

Surveys:

• Conduct surveys, develop reports, and analyze results through the CRM platform.
• Provide recommendations based on survey findings.
• Cross-reference market share data with sales and satellite data.

Role Accountability

HR Proficiency:

• Recruit, recognize, and develop high performers; manage low performers appropriately.
• Ensure non-discrimination and fair treatment.
• Use performance as a criterion for assessment.
• Maintain a delegation of authority matrix aligned with company policies.

Responsibility:

• Take full responsibility for operations and deliverables.
• Anticipate and prevent problems proactively.
• Make timely and appropriate decisions.

Delivery:

• Deliver results on time, with quality and cost considerations.
• Make a tangible difference and exceed expectations.

Business Planning and Performance:

• Translate corporate goals into actionable plans.
• Plan, monitor, and execute annual and development plans.
• Report progress regularly.
• Monitor budgets and expenses for cost efficiency.

Organizational Development:

• Develop organizational structure aligned with current and future needs.
• Ensure clear job descriptions and proper deployment.

Business Process Improvements:

• Develop and coordinate policies, procedures, and automation opportunities.
• Navigate relevant IT solutions and promote their use.

Quality:

Maintain quality as a prime competitive advantage.

Adaptation:

• Adapt to new techniques, technologies, and business models.

Health, Safety, and Environment:

• Ensure a safe, secure, and compliant work environment.

Qualifications & Experience

• Bachelor's Degree in Electrical Engineering or Business Management.
• 4 to 6 years of relevant experience.

Technical / Functional Competencies

• Sales fundamentals, calls, closings, presentations, promotions, tools, and salesmanship.

Profile Description

Alfanar is a Saudi company with international presence, engaged in manufacturing and trading electrical products, energy solutions, and more. Its main operations are based in Riyadh, with a focus on quality and human capital development. For more information, visit alfanar.com.