Sales Support Manager - Instrumentation, Dammam

ABB Ventures; Dammam; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Sales Support Engineer to enhance their local sales efforts in the instrumentation domain. This role involves providing technical support during customer interactions, preparing competitive offers, and managing project risks. With a focus on collaboration and innovation, this position offers a unique opportunity to contribute to sustainable solutions while working in a diverse environment. If you have a strong background in instrumentation and a passion for customer engagement, this role is perfect for you.

Qualifications

• 8+ years of experience in internal sales or sales support roles.
• Proficiency in English; Arabic is an advantage.

Responsibilities

• Support local Sales organization in preparing technical offers.
• Oversee validation of terms and conditions in each offer.
• Manage the Order to Cash process for identified projects.

Skills

Sales Support

Technical Support

Communication Skills

Interpersonal Skills

Instrumentation Knowledge

Education

Bachelor's Degree in Instrumentation Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Electronics Engineering

Tools

Sales Opportunity Tools

Pricing Tools

Job description

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade 12.

This position reports to LDM & Senior Operations Manager.

Your role and responsibilities

1. Support the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions in the field instrumentation domain and in preparing demanding offers. Provide technical support during meetings, product presentations, negotiations, and offer product/solution/service-related training.
2. Ensure the offers are competitive, considering market conditions and customer requirements. Identify the best approach (e.g., direct sales, consortium, or channel) to serve the customer effectively.
3. Oversee validation of terms and conditions (commercial, technical, legal, pricing) in each offer.
4. Support the Sales team during technical meetings, presentations, negotiations, and provide necessary technical clarifications.
5. Assist in bid/no-bid analyses and decisions. Participate in project risk review processes.
6. Manage the Order to Cash process, including project management for identified projects.
7. Administer and manage sales opportunity and pricing tools. Drive automation projects aligned with global and local directives.

Qualifications for the Role

• Bachelor's Degree in Instrumentation, Electrical, or Electronics Engineering.
• 8+ years of experience in internal sales or sales support roles.
• Proficiency in English; Arabic speaking is an advantage.
• Essential and preferred requirements include instrumentation know-how and strong communication and interpersonal skills for effective customer interaction.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory