Sales Support Manager - Instrumentation, Dammam

ABB Schweiz AG; Dammam; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to addressing global challenges as a Sales Support Manager in Dammam. In this pivotal role, you will empower the sales team by providing crucial technical support, ensuring competitive offers, and managing the Order to Cash process. Your expertise in instrumentation and strong communication skills will be key to fostering effective customer interactions. This is a fantastic opportunity to contribute to innovative solutions and be part of a diverse, inclusive team that values collaboration and curiosity. Elevate your career with us and make a meaningful impact.

Qualifications

• 8+ years of experience in sales support roles with a focus on instrumentation.
• Strong communication and interpersonal skills for effective customer interaction.

Responsibilities

• Support local sales organization in preparing technical offers.
• Manage the Order to Cash process and drive automation projects.

Skills

Sales Support

Technical Support

Communication Skills

Interpersonal Skills

Project Management

Education

Bachelor's Degree in Instrumentation Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Electronics Engineering

Tools

Sales Opportunity Tools

Pricing Tools

Job description

Sales Support Manager - Instrumentation, Dammam

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Position Grade

12

Reporting To

LDM & Senior Operations Manager

Role and Responsibilities

1. Support the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions in the field instrumentation domain and in preparing demanding offers. Provide technical support during meetings, product presentations, negotiations, and offer product/solution/service-related training.
2. Ensure the competitiveness of offers by considering market conditions and customer requirements. Identify the most suitable approach (e.g., direct sales, consortium, or channel) to better serve the customer.
3. Oversee the validation of terms and conditions (commercial, technical, legal, pricing) in each offer.
4. Support the Sales team during technical meetings, product presentations, and negotiations, providing technical support and clarifications as needed.
5. Assist in bid/no-bid analyses and decisions. Participate in project risk review processes.
6. Manage the Order to Cash process, including project management for identified projects.
7. Administer and manage sales opportunity and pricing tools. Drive automation projects within the organization in line with global and local directives.

Qualifications

• Bachelor's Degree in Instrumentation, Electrical, or Electronics Engineering.
• 8+ years of experience in internal sales or sales support roles.
• Proficiency in English; Arabic speaking is an advantage.
• Essential and preferred requirements include instrumentation know-how and strong communication and interpersonal skills for effective customer interaction.

About Us

We value diverse backgrounds. Apply today for your next career step with ABB. Visit www.abb.com to learn about our global solutions' impact. #MyABBStory