Sales Supervisor

ALI BIN ALI; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading luxury retailer seeks a highly experienced individual for a supervisory role in their jewelry sector. The candidate will be responsible for frontline sales and customer service, aiming to maintain high satisfaction levels and meet departmental objectives. A strong background in retail, particularly in high-end jewelry, and excellent communication skills in both English and Arabic are essential for success.

Qualifications

• 6+ years of retail experience in high-end jewelry stores.
• At least 2 years in a supervisory role.
• Professional qualification in customer service is a plus.

Responsibilities

• Contributes to department goals through selling and customer service.
• Supervises first-line managers and manages sales activities.
• Handles daily sales collections and stock management.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Sales skills

Education

Bachelor's degree or equivalent qualification

Tools

MS Office Suite

Job description

Job Description

Individually contributes to achieving the department’s short-term objectives through front-line showroom selling, delivering high-end customer service, and in-store merchandising in line with brand and division requirements.

Area Of Focus

• Works within specifically defined guidelines and some variable conditions.
• Operates in a fast-paced retail environment with little margin for errors, dealing with luxury products.
• Has a moderate impact on customer decisions.
• Works in a relatively stable environment.
• Acts as the frontline interface with walk-in customers, store, and inventory teams.
• Ensures customer service satisfaction and maintains good client relationships.
• Interacts with external walk-in customers to ensure satisfaction.
• Makes sales calls to new and existing clients.
• Collects customer data.
• Sets objectives and budgets for team members and ensures their achievement.
• Provides direct supervision to first-line managers, including objective setting, performance management, coaching, and training.
• Presents monthly sales and stock analysis to the management team.
• Monitors the competition through market surveys, pricing analysis, and product comparison.
• Identifies sales process improvement opportunities and communicates information to facilitate change or improvement.
• Responsible for stock and outlet materials.
• Maintains stock in good condition (price tags, cleanliness, proper storage).
• Registers sales (cash/credit sales).
• Handles daily sales collections.
• Participates in stock auditing with internal and external auditors.
• Ensures the safety and security of products at all times.
• Arranges and maintains product displays.
• Develops and maintains sales and promotional materials.
• Creates presentations of company products and services for current and potential clients.
• Maintains sales activity records and prepares sales reports, such as daily sales and non-moving products.
• Develops and maintains the customer database.

Skills

• Bachelor's degree or equivalent qualification.
• 6+ years of retail experience in high-end jewelry stores, with at least 2 years in a supervisory role.
• Professional qualification in customer service is a plus.
• Proficient in MS Office suite.
• Fluent in English and Arabic, both written and verbal.
• Strong interpersonal skills and ability to communicate effectively at all levels.
• Saudi Nationals only.