Job Description
Individually contributes to achieving the department’s short-term objectives through front-line showroom selling, delivering high-end customer service, and in-store merchandising in line with brand and division requirements.
Area Of Focus
- Works within specifically defined guidelines and some variable conditions.
- Operates in a fast-paced retail environment with little margin for errors, dealing with luxury products.
- Has a moderate impact on customer decisions.
- Works in a relatively stable environment.
- Acts as the frontline interface with walk-in customers, store, and inventory teams.
- Ensures customer service satisfaction and maintains good client relationships.
- Interacts with external walk-in customers to ensure satisfaction.
- Makes sales calls to new and existing clients.
- Collects customer data.
- Sets objectives and budgets for team members and ensures their achievement.
- Provides direct supervision to first-line managers, including objective setting, performance management, coaching, and training.
- Presents monthly sales and stock analysis to the management team.
- Monitors the competition through market surveys, pricing analysis, and product comparison.
- Identifies sales process improvement opportunities and communicates information to facilitate change or improvement.
- Responsible for stock and outlet materials.
- Maintains stock in good condition (price tags, cleanliness, proper storage).
- Registers sales (cash/credit sales).
- Handles daily sales collections.
- Participates in stock auditing with internal and external auditors.
- Ensures the safety and security of products at all times.
- Arranges and maintains product displays.
- Develops and maintains sales and promotional materials.
- Creates presentations of company products and services for current and potential clients.
- Maintains sales activity records and prepares sales reports, such as daily sales and non-moving products.
- Develops and maintains the customer database.
Skills
- Bachelor's degree or equivalent qualification.
- 6+ years of retail experience in high-end jewelry stores, with at least 2 years in a supervisory role.
- Professional qualification in customer service is a plus.
- Proficient in MS Office suite.
- Fluent in English and Arabic, both written and verbal.
- Strong interpersonal skills and ability to communicate effectively at all levels.
- Saudi Nationals only.