Sales & Reservation Officer (Saudi National)

JABA is a destination management company (DMC) dedicated to curating unforgettable experiences in Saudi Arabia. Our vision is to be the leading community for like-minded dreamers, explorers, and outdoor enthusiasts who are passionate about discovering the Kingdom's wonders.

With a commitment to adventure, education, and sustainability, JABA offers innovative experiences that blend thrill, learning, and enjoyment, providing top-tier equipment and expertise. Join us in revolutionising the travel industry and delivering unforgettable, purpose-driven experiences.

Key Responsibilities:

1. Handle all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.
2. Respond promptly to reservation requests via phone, email, and online booking systems.
3. Provide accurate and detailed information about tour packages, itineraries, and pricing.
4. Maintain and update the reservation system with current availability, bookings, and client details.
5. Coordinate with tour guides, transportation providers, and other service partners to ensure seamless tour operations.
6. Process payments, issue invoices, and manage financial transactions related to bookings.
7. Resolve any booking issues or discrepancies in a timely and professional manner.
8. Keep clients informed about any changes or updates to their reservations.
9. Prepare and distribute tour-related documentation, such as itineraries, vouchers, and tickets.
10. Collect and analyse customer feedback to identify areas for improvement in the reservation process.
11. Assist in developing promotional offers and marketing strategies to boost tour bookings.
12. Stay updated on company policies, industry trends, and new tour offerings.

Qualifications:

1. Bachelor’s degree in tourism, hospitality, business administration, or a related field.
2. Minimum of 2 years of experience in a reservations or customer service role, preferably in the tourism industry.
3. Proficient in reservation software and MS Office applications.
4. Excellent communication and interpersonal skills.
5. Strong organizational and multitasking abilities.
6. Attention to detail and accuracy in data entry and financial transactions.
7. Ability to work flexible hours, including weekends and holidays.
8. Customer-focused attitude with a proactive approach to problem-solving.
9. Fluency in English and Arabic; additional languages are a plus.