Sales & Reservation Officer (Saudi National)

Almajdouie; Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading destination management company in Saudi Arabia is seeking a Reservation Agent. The candidate will manage tour reservations, provide detailed package information, and coordinate with various service providers. A bachelor's degree in tourism and a minimum of 2 years experience in customer service are required. The role requires excellent communication skills and proficiency in reservation software.

Qualifications

• Minimum 2 years of experience in a reservations or customer service role, preferably in tourism.
• Fluency in English and Arabic; additional languages are a plus.

Responsibilities

• Handle all aspects of tour reservations including inquiries, bookings, confirmations, and cancellations.
• Coordinate with tour guides and service partners to ensure seamless operations.
• Process payments, issue invoices, and manage booking transactions.

Skills

Communication

Customer-focused attitude

Organizational skills

Multitasking

Problem-solving

Education

Bachelor’s degree in tourism, hospitality, business administration or related field

Tools

Reservation software

MS Office applications

Job description

JABA is a destination management company (DMC) dedicated
to curating unforgettable experiences in Saudi Arabia. Our vision is to be the
leading community for like-minded dreamers, explorers, and outdoor enthusiasts
who are passionate about discovering the Kingdom's wonders.

With a commitment to adventure, education, and
sustainability, JABA offers innovative experiences that blend thrill, learning,
and enjoyment,providing top-tier equipment and expertise. Join us in
revolutionising the travel industry and delivering unforgettable,
purpose-driven experiences.

Key Responsibilities:

• Handle all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.

• Respond promptly to reservation requests via phone, email, and online booking systems.

• Provide accurate and detailed information about tour packages, itineraries, and pricing.

• Maintain and update the reservation system with current availability, bookings, and client details.

• Coordinate with tour guides, transportation providers, and other service partners to ensure seamless tour operations.

• Process payments, issue invoices, and manage financial transactions related to bookings.

• Resolve any booking issues or discrepancies in a timely and professional manner.

• Keep clients informed about any changes or updates to their reservations.

• Prepare and distribute tour-related documentation, such as itineraries, vouchers, and tickets.

• Collect and analyse customer feedback to identify areas for improvement in the reservation process.

• Assist in developing promotional offers and marketing strategies to boost tour bookings.

• Stay updated on company policies, industry trends, and new tour offerings.


RequirementsQualifications:

• Bachelor’s degree in tourism, hospitality, business administration, or a related field.

• Minimum of 2 years of experience in a reservations or customer service role, preferably in the tourism industry.

• Proficient in reservation software and MS Office applications.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Attention to detail and accuracy in data entry and financial transactions.

• Ability to work flexible hours, including weekends and holidays.

• Customer-focused attitude with a proactive approach to problem-solving.

• Fluency in English and Arabic; additional languages are a plus.