Sales Performance & Support Coordinator

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Sales Performance & Support Coordinator

Department: Sales

Reporting to: Director of Sales

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As Sales Performance & Support Coordinator, you will serve as the Opera Sales & Events System Key Operator, ensuring flawless data management, system efficiency, and administrative coordination. Your role bridges technical expertise and operational support, empowering the Sales team to focus on strategic client development while maintaining compliance, accuracy, and brand standards.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Sales Performance & Support Coordinator, you will need to:

1. Sales System Optimization & Data Management
   1. Opera Sales & Events Mastery: Act as system Key Operator; ensure 100% compliance with data entry protocols and audit-ready customer databases.
   2. Conduct weekly account/booking audits, resolving discrepancies within 24 hours.
   3. Generate daily/weekly/monthly reports (e.g., pipeline analysis, conversion rates) to guide sales strategies.
   4. Training & Support: Train sales teams on Opera Sales & Events, achieving 95% competency in system usage.
   5. Collaborate with software vendors to troubleshoot issues and implement updates.
2. Administrative Excellence & Operational Support
   1. Workflow Coordination: Manage purchase orders, supply inventory, and departmental expenses, reducing procurement delays by 20%.
   2. Organize travel, meetings, and webinars for the Sales team, ensuring 100% logistical accuracy.
   3. Client & Internal Communication: Draft proposals, contracts, and correspondence with 0% error rate in grammar/brand alignment.
   4. Provide phone/email coverage, maintaining a 90%+ satisfaction score in responsiveness.
3. Sales Performance Enablement
   1. Analytical Support: Analyze booking trends and customer data to identify upsell opportunities, contributing to a 10% YOY revenue lift.
   2. Assist in budget preparation and expense tracking, ensuring adherence to financial targets.
   3. Compliance & Reporting: Align sales practices with brand standards and regional regulations, passing 100% of internal audits.

Key Qualifications

Education and Experience:

1. College/University degree in Business Administration, Hospitality, or related field.
2. 2+ years in sales support, data management, or administrative roles (hospitality industry preferred).
3. Certification in Opera Sales & Events or similar CRM systems is a plus.

Core Competencies / Technical & Soft Skills:

Technical Skills:

1. Advanced proficiency in Opera Sales & Events, Microsoft Office (Excel, PowerPoint, Teams), and virtual collaboration tools.
2. Basic knowledge of budgeting software and CRM analytics.

Core Competencies:

1. Data Integrity: Expertise in database management, reporting, and system optimization.
2. Project Coordination: Ability to prioritize tasks, meet deadlines, and manage multiple stakeholders.

Soft Skills:

1. Customer Service: Professional phone/email etiquette with fluency in English; Arabic proficiency is a plus.
2. Adaptability: Thrives under pressure, resolves conflicts proactively, and maintains a solutions-focused mindset.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.

• Competitive compensation package.

• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.

• Health Insurance coverage whilst in service.

• A supportive and inclusive work environment that values diversity and collaboration.

• Employee Recognition Programmes.

• Daily meals on duty and uniform dry-cleaning services.

• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.