Sales Manager

IHG Hotels & Resorts; Yanbu`; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Sales Manager to drive revenue and enhance guest experiences. This role involves building a robust client base, negotiating contracts, and collaborating with various departments to ensure exceptional service delivery. You will actively participate in community relations and represent the hotel at trade shows, ensuring a strong market presence. If you have a passion for sales and hospitality, this is a fantastic opportunity to make a significant impact in a vibrant environment.

Qualifications

• Strong sales and negotiation skills with a focus on client satisfaction.
• Experience in developing and implementing effective sales strategies.

Responsibilities

• Establish and maintain a client base through direct selling.
• Negotiate rates and contracts to secure business for the hotel.
• Monitor inquiries and provide proposals to potential clients.

Skills

Sales Negotiation

Client Relationship Management

Market Research

Event Planning

Education

Bachelor's Degree in Business or Hospitality

Job description

DUTIES AND RESPONSIBILITIES:

• Establish a client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel, ensuring that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and review all sales contracts, rate agreements, and banquet/catering event orders.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Maintain client files and update information daily in accordance with departmental policies. Produce monthly sales reports and forecasts for the assigned area.
• Attend and represent the hotel at trade shows and conventions, and participate in sales trips to key feeder markets.
• Interact with outside contacts, including guests, airlines, wholesalers, corporate accounts, travel agencies, and advertising agencies, to ensure repeat business, follow up on events, and generate new business.
• Engage with other contacts such as professional organizations and community groups as needed.
• Assist in developing and implementing sales plans. Participate in the annual budgeting and planning process.

RESPONSIBLE BUSINESS:

• Participate in community relations activities.

GUEST EXPERIENCE:

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with company and hotel policies and guidelines.
• Follow up with clients regularly during and after their stay to ensure satisfaction and secure future bookings.
• Promote teamwork and quality service through daily communication and coordination with all hotel departments.

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