Sales Manager

Saudi Telecom Company; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Sales Operations Manager to support sales initiatives, manage implementation of sales plans, and provide after-sales support. The ideal candidate will have at least 6 years of experience in sales support or account management, with strong analytical and communication skills. Responsibilities include managing sales performance reports, supporting negotiations, and driving strategy execution.

Qualifications

• Minimum of 6 years in a related discipline.
• Prior experience in sales support or account management support within the telecommunication or similar industry.

Responsibilities

• Provide after-sales support to achieve objectives.
• Support sales account managers in preparing budgets and targets.
• Manage implementation of sales plans to maximize sales profit.

Skills

Analytical skills

Communication skills

Planning skills

Knowledge of STC policies & procedures

Knowledge of sales principles

Knowledge of contract management practices

Knowledge of risk management practices

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Marketing

Job description

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Jobs at this level are responsible for supporting sales operations, including coordinating allocation of work programmes, managing implementation of sales plans, and preparing sales performance reports. They also analyze customer/client insights related to feedback on STC products/services to foster a healthy customer/client relationship process, build strong relationships, and ensure effective responses to customer/client needs.

Job Responsibilities

1. Provide all necessary after-sales support to achieve objectives.
2. Perform routine activities within the specified scope of sales activities.
3. Support sales account managers in preparing budgets and targets, ensuring sales execution complies with established budgets and targets.
4. Support internal process improvement projects and initiatives as required by the reporting manager.
5. Participate in supporting sales initiatives in compliance with policies and procedures.
6. Support negotiations and recommend changes to Marketing as appropriate.
7. Follow up and execute orders related to sales activities.
8. Provide timely sales reports and analysis, and track progress against objectives.
9. Manage the implementation of sales plans and initiatives to maximize sales profit.
10. Ensure effective responses to customer needs.
11. Assist in analyzing requirements for new product development aimed at increasing sales revenues.
12. Support routine work and escalate issues as necessary.
13. Liaise within the team to build effective working relationships.
14. Enable sales agents to achieve their targets.
15. Handle activities related to the nature of the job.

Additional Responsibilities

1. Support Enterprise Accounts sales for product launches, campaigns, and discounts to ensure profitability.
2. Coordinate with B2B Performance Management on weekly, monthly, and quarterly reviews.
3. Support Enterprise Accounts in target setting, segmentation, and account ownership.
4. Manage annual promotions and demotions in alignment with stakeholders.
5. Review processes to identify gaps and improvement areas, supporting KPI definition.
6. Drive strategy execution, track, and report progress.
7. Support digitization of customer journeys, focusing on the "Lead-to-Cash" process.
8. Organize training and workshops for sales teams on new products, monitoring attendance.

Years of Experience

Minimum of 6 years in a related discipline.

Nature of Experience

Prior experience in sales support or account management support within the telecommunication or similar industry.

Job Band

Managerial

Skills

• Knowledge of STC policies & procedures
• Knowledge of sales principles
• Knowledge of contract management practices, procedures, and guidelines
• Knowledge of risk management practices and guidelines
• Analytical skills
• Communication skills
• Planning skills

Education

Bachelor's Degree in Business Administration or Marketing.