Sales Excellence Specialist

Alnafitha IT; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Excellence Specialist to support their dynamic sales team. This role involves providing day-to-day assistance, coordinating with various departments, and enhancing sales processes through effective training and resource management. The ideal candidate will have a strong background in sales support, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on sales success while developing your career in the IT sector.

Benefits

Health Insurance

Flexible Working Hours

Professional Development Opportunities

Team Building Activities

Qualifications

• Proven experience in sales support or administrative roles.
• Strong organizational skills with attention to detail.

Responsibilities

• Provide day-to-day support to sales team members.
• Assist in the development and delivery of training programs.

Skills

CRM Software Proficiency

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking

Education

Bachelor's Degree in IT

Tools

MS Office Suite

Sales Support Tools

Job description

Provide day-to-day support to sales team members, including responding to inquiries, resolving issues, and assisting with sales-related tasks.

Serve as a point of contact for sales representatives, offering guidance, resources, and assistance as needed.

Coordinate with other departments (e.g., marketing, customer support, product development) to ensure seamless support for sales initiatives.

Assist in the development and delivery of training programs for new and existing sales team members.

Facilitate onboarding processes to help new hires become productive members of the sales team quickly.

Offer ongoing coaching and support to sales representatives to help them improve their skills and achieve their goals.

Collaborate with sales leadership and team members to identify opportunities for process improvement.

Propose and implement solutions to streamline sales processes, reduce administrative burdens, and improve efficiency.

Continuously monitor and evaluate the effectiveness of sales processes and make recommendations for optimization as needed.

Develop and maintain sales collateral, tools, and resources to support the sales team in their interactions with customers and prospects.

Assist in the creation of sales presentations, proposals, and other materials to effectively communicate value propositions and drive sales.

Ensure that sales team members have access to the necessary information and tools to perform their roles effectively.

Assist in the collection and analysis of sales data to identify trends, patterns, and opportunities.

Generate reports and dashboards to provide insights into sales performance and help inform strategic decision-making.

Support sales leadership in forecasting, budgeting, and planning activities through data analysis and reporting.

Support the sales team and contribute to their success by providing administrative support.

Support the sales team in preparing sales reports, analyzing data, and identifying opportunities for improvement.

Maintain accurate and up-to-date records of customer interactions, sales activities, and transactions.

Responsibilities:

Customer Relationship Management: Maintaining accurate and up-to-date records of customer interactions, sales activities, and transactions. Following up with customers to ensure satisfaction, address any issues, and build long-term relationships.

Collaborate with cross-functional teams, including marketing, finance, and operations, to ensure seamless coordination of sales activities.

Order Processing and Documentation: Supporting the sales team in preparing sales proposals, contracts, and invoices. Ensuring accurate processing and documentation of sales transactions with the Operations team.

Sales Support Materials: Collaborating with the marketing team to create and update sales support materials like brochures, presentations, and product catalogs. Ensuring these materials are up to date and readily available for the sales team.

Requirements:

Qualifications:

Bachelor's degree or equivalent in an IT field.

Proven experience in a similar sales support or administrative role, preferably within the industry.

Excellent communication and interpersonal skills with the ability to build rapport with customers and work effectively within a team.

Strong organizational skills with attention to detail and the ability to multitask and prioritize tasks effectively.

Proficiency in using CRM software or other sales-related tools and technologies.

Basic understanding of sales principles and techniques.

Proficient in computer skills, including MS Office Suite (Word, Excel, PowerPoint), email, and internet research.

Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.

Flexibility to adapt to changing priorities and willingness to take on additional responsibilities when necessary.

Personal Skills (MUST):

High sense of responsibility and ownership, acting like an owner in your work.

Exceptional communication and presentation skills.

Ability to work independently or in a team.

Ability to meet tight deadlines.

Maintain composure during stressful situations.

Handle multiple tasks and responsibilities efficiently.

Fluent in Arabic and English.

Company Industry: IT - Software Services

Department / Functional Area: Business Development

Keywords: Sales Excellence Specialist

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