Sales Engineer

reesmarx; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Engineer to educate prospects on innovative solutions and provide exceptional pre-sales support. This role involves collaborating with sales teams, managing customer interactions, and ensuring technical recommendations align with client needs. The ideal candidate will possess strong communication skills, be fluent in both Arabic and English, and have a solid understanding of cybersecurity concepts. Join a forward-thinking company where your contributions will drive customer success and shape the future of technology. If you're a self-starter with a passion for technology and customer engagement, this opportunity is perfect for you.

Qualifications

• Degree in Computer Science or Mathematics, or equivalent experience in customer success.
• Fluent in Arabic and English with exceptional customer soft skills.

Responsibilities

• Educate prospects about solutions and demonstrate advantages over competitors.
• Provide pre-sales technical support and drive the pre-sales process.

Skills

Fluent in Arabic

Fluent in English

Customer soft skills

Cybersecurity concepts

Information security concepts

Verbal communication skills

Written communication skills

Organizational communication skills

Education

Degree in Computer Science

Degree in Mathematics

4+ years of relevant experience

Job description

Responsibilities:

• Educate prospects about the company's solutions and demonstrate the advantages over competitors.
• Provide pre-sales technical support to sales teams and clients through product demos, calls, and onsite visits.
• Drive the pre-sales process, working collaboratively with prospects to close deals and increase order values while ensuring all business requirements are met.
• Assist the sales team during the proposal process, ensuring that technical recommendations align with customer needs.
• Support Account Management, Marketing, and Customer Success teams, ensuring customers understand new features and how they can add value to existing installations.
• Gather customer feedback to help shape future product updates.
• Manage responses to RFPs/RFIs from start to finish.
• Participate in team training, coaching, and mentoring activities.
• Present at webinars and in-person events.
• Handle escalations to ensure the success of POV/POC projects.
• Provide feedback to product management to help guide the strategic development of the company's technology.
• Travel up to 50% for customer and partner engagements.

Qualifications:

• Fluent in both Arabic and English.
• Degree in Computer Science, Mathematics, or equivalent, or 4+ years of relevant experience in customer success or sales engineering.
• Exceptional customer soft skills.
• Strong familiarity with key cybersecurity concepts (WAF, IPS, IDS, firewalls, proxies, encryption, system hardening).
• Strong familiarity with key information security concepts (e.g., phishing, social engineering).
• Strong verbal, written, and organizational communication skills with the ability to interact favorably with customers. Must be personable and possess high personal integrity.
• Independent, self-starter who takes responsibility for the results of their Sales Pod and can think outside the box to provide custom solutions when needed.