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An established industry player is seeking a motivated individual to enhance customer satisfaction through effective product configuration and technical support. In this role, you will collaborate with sales teams and engineers to understand customer requirements and promote products that require extensive technical expertise. Your ability to diagnose equipment issues and recommend improvements will be crucial in helping clients optimize their operations. This position offers a dynamic environment where your communication skills and technical knowledge will directly impact customer success and drive sales growth.
Plan and modify product configurations to meet customer needs. Confer with customers and engineers to assess equipment needs and to determine system requirements. Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Secure and renew orders and arrange delivery. Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions. Sell products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, and computer systems. Diagnose problems with installed equipment. Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production. Prepare and deliver technical presentations that explain products or services to customers and prospective customers. Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
Good communication skills, confident personality, self-motivator, sharp learner, and should have a valid driving license.
Information Technology and Services - Lahore, Pakistan