Sales Director

stc; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned account manager to drive sales and enhance customer relationships across diverse sectors such as Banking, Finance, and Telecom. This role involves developing strategic account plans, negotiating contracts, and ensuring high levels of customer satisfaction. With a focus on revenue growth and operational efficiency, the successful candidate will lead initiatives that align sales strategies with customer needs, manage logistical activities, and support business development efforts. Join this dynamic team and make a significant impact on client success and service delivery.

Qualifications

• 8 to 10 years of managerial experience in sales and account management.
• Bachelor's degree required; Master's preferred.

Responsibilities

• Develop relationships with major accounts across various sectors.
• Negotiate contracts and develop sales strategies for managed accounts.
• Monitor service delivery and resolve customer issues.

Skills

Relationship Management

Sales Strategy Development

Negotiation Skills

Account Planning

Business Development

Customer Satisfaction

Education

Bachelor Degree in Business Administration

Master’s Degree

Tools

CRM Systems

Job description

Job Purpose

Jobs at this level are responsible for maintaining and expanding relationships, driving sales operations, forecasting demand, formulating short and long-term strategies, developing partners, negotiating partnerships, driving quality audits, and improving distribution effectiveness for major scale accounts. They are also responsible for leading the customer account planning cycle and ensuring that the needs and expectations of assigned customers are met by the company.

Job Responsibilities

1. Develop relationships with major accounts and key businesses across various sectors such as Banking, Finance, Insurance, Energy, Construction, Industrials, Media, IT, Telecom, Health & Education, acting as the single point of contact for all provided services.
2. Negotiate client contracts/services, including duration, commitments, discounts, and opportunities, to increase revenues and reduce costs.
3. Develop detailed account sales strategies and plans for all services related to managed accounts.
4. Identify opportunities and collaborate with Business Development to pursue new opportunities, lead and improve RFP responses.
5. Develop new business/services to drive revenue growth for managed and key accounts.
6. Update and develop account plans based on client needs and requirements.
7. Provide input on sales plans and performance to Product Management, Marketing, and Sales Planning to support new product/service development.
8. Identify and capture customer requirements, ensuring delivery within specified requirements.
9. Lead major tender processes and establish contractual agreements in coordination with Regulatory, Corporate Affairs, and Legal departments.
10. Oversee delivery of solutions tailored to customer needs and ensure client satisfaction.
11. Manage logistical contract activities and follow-up with clients.
12. Review documentation for major proposals, ensuring comprehensive input from relevant personnel to maximize win rates.
13. Develop short and long-term plans based on current and future needs of STC’s products/services, coordinating with relevant units.
14. Support supply chain operations including order management, procurement, and delivery.
15. Monitor service delivery stages and resolve issues during activation.
16. Address technical, operational, or logistical issues that may arise during service activation.
17. Track customer issues or complaints, including billing disputes, and document them in CRM systems.
18. Monitor orders throughout the activation lifecycle and coordinate with stakeholders to resolve delays.
19. Align sales strategies with other account managers, influence new product development, and ensure tailored solutions are delivered.
20. Support training for sales staff and partners.
21. Review and improve work processes for quality enhancement.
22. Monitor performance against KPIs, pre-empt issues, and implement corrective actions.

Additional Details

• Years of Experience: 8 to 10 years
• Nature of Experience: Managerial
• Education: Bachelor Degree in Business Administration or relevant fields; Master’s Degree preferred
• Certifications: Relevant certifications as applicable