Sales Coordinator

Mandarin Oriental Hotel Group; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Sales Coordinator for its Riyadh location. This role involves supporting the Commercial Department by developing systems, maintaining sales records, and ensuring compliance with policies. You will engage in client relations and assist with market share growth while fostering positive relationships with colleagues. If you are passionate about the hospitality industry and have strong organizational skills, this position offers a fantastic opportunity to contribute to a leading hotel brand and grow your career in a dynamic environment.

Qualifications

• Bachelor's degree in Business Administration is essential.
• Strong understanding of market dynamics and competitor analysis.

Responsibilities

• Assist in organizing and developing systems within the Commercial Department.
• Provide administrative support and maintain sales records.

Skills

Customer Service

Communication

Organizational Skills

Market Analysis

Education

Bachelor of Business Administration

Tools

Delphi System

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial Department, the Sales Coordinator is responsible for assisting in the setup, organization, and development of systems within the department. This involves creating forms, scheduling systems, correspondence venues, and devising internal sales procedures to handle daily requests efficiently.

The Sales Coordinator will provide information, assist in daily departmental operations, and maintain all sales records. They will also update and manage the Delphi system and communicate relevant information to colleagues. The role includes administrative support, training, client relations, and general office projects under the guidance of the Director of Commercial Strategy.

Key Responsibilities:

• Understand and communicate all corporate and hotel policies and standard operating procedures to colleagues.
• Ensure all business activities comply with applicable laws, rules, regulations, and the MOHG Code of Conduct.
• Assist the team with tasks related to Commercial Strategy and other areas as needed.
• Maintain Mandarin Oriental Al Faisaliah grooming and appearance standards to reflect professionalism.
• Deliver excellent customer service to support customer loyalty and uphold brand standards.
• Support efforts to grow market share within accounts.
• Foster positive working relationships with hotel colleagues.
• Communicate effectively with other departments, especially Reservations.
• Maintain files and databases of accounts and assist with account management systems.
• Attend weekly and monthly department meetings, preparing performance reports and feedback.

Qualifications and Expectations:

• Understand the overall market, including competitor strengths, weaknesses, economic trends, and supply-demand dynamics.
• Conduct site visits as required.
• Participate in client entertainment and joint sales calls as needed.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Business Development

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