Sales Associate

Richemont; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading luxury watch brand is seeking a Sales Associate in Riyadh. You will be responsible for delivering exceptional customer service and achieving sales targets while maintaining the brand's prestigious standards. The role includes operational responsibilities and the opportunity to foster relationships with VIP clients in a dynamic team environment.

Qualifications

• Experience in achieving sales targets within a retail environment.
• Strong communication and ambassadorial skills for client interactions.
• Capacity to manage store operations and customer relations.

Responsibilities

• Achieve personal sales goals aligned with brand strategy.
• Maintain boutique excellence and provide exceptional client service.
• Manage store operations including inventory and customer transactions.

Skills

Sales Achievement

Customer Service Excellence

CRM Proficiency

Teamwork

Job description

Reference Code:
109957

# Sales Associate

Riyadh, 01, SA

Permanent

Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our aim is to continue our tradition with outstanding products, in line with Lange's motto: State-of-the-art tradition. We expect the same innovation and excellence from our team as we do from our watches: Never stand still.

ABOUT A. LANGE & SÖHNE

Since its rebirth in 1994, A. Lange & Söhne has been a highly respected and successful luxury watch brand. Our mission is to uphold our tradition through innovative and exceptional products, embodying Lange's principle: State-of-the-art tradition. We believe in continuous progress and excellence.

PURPOSE

The Ambassador of A. Lange & Söhne, inside and outside the boutique, is responsible for delivering an outstanding customer experience. Working within a professional and dynamic team, the role involves achieving sales targets through creative and effective use of resources, retail, and CRM tools (iCM). The job also includes preparing monthly action plans, managing all stages of the sales process, and providing exclusive customer service aligned with brand standards.

KEY RESPONSIBILITIES

1. SALES
   Achieve personal sales goals in line with brand retail strategy, ensuring compliance with group procedures, legal, fiscal, and customs regulations. Maximize profit while controlling costs such as discounts, expenses, and commissions. Regularly review missed sales with management to improve future projections. Organize private viewings for VIP clients and discuss potential business opportunities. Develop action plans to meet personal targets.
2. BRAND AMBASSADORSHIP
   Maintain excellence within and outside the boutique. Provide exceptional client service, continually learn about products and the brand, and become a reference point for the Maison. Demonstrate ambassadorial skills with clients, VIPs, and third parties. Ensure the boutique's appearance and visual merchandising align with brand standards and assist with new visual concepts.
3. CUSTOMER & CRM ACTIVITIES
   Ensure service excellence at all times. Foster a positive atmosphere in the boutique. Participate proactively in VIP and order activities. Build genuine relationships with customers and expand the VIP and prospect database for sales and marketing. Handle client complaints carefully and coordinate repairs and after-sales services with the team.
4. STORE OPERATIONS MANAGEMENT
   Participate in stocktaking and ensure stock accuracy. Manage replenishment of stock and maintain timepieces through cleaning, servicing, and strap changes.
5. FINANCIAL & CASH CONTROL
   Follow procedures and regulations regarding transactions, including credit card dealings and cash register operations.
6. REPORTING
   Report opportunities and incidents promptly. Share ideas and best practices to improve boutique operations.
7. TEAMWORK
   Share knowledge and assist colleagues. Participate in training and role-plays to enhance skills and customer experience.