Sales Associate

H. M. Al Rugaib & Sons Trading Co. - شركة حمد محمد الرقيب و أولاده التجارية; Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading retail company is seeking a Sales Associate to enhance customer engagement and satisfaction. This role involves addressing customer inquiries, managing sales transactions, and ensuring an appealing sales floor presentation. The ideal candidate should possess a degree in Industrial Engineering or Supply Chain Management and relevant retail experience.

Qualifications

• Degree in Industrial Engineering or Supply Chain Management required.
• Previous retail sales experience valued.
• Professional appearance and positive attitude essential.

Responsibilities

• Greeting customers and providing outstanding service.
• Operating cash registers and managing financial transactions.
• Maintaining presentation of the sales floor.

Skills

Customer service

Product knowledge

Empathy

Tact

Education

Degree in Industrial Engineering or Supply Chain Management

Job description

What does a Sales Associate do?

The sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

Sales Associate Responsibilities

• Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in-store sales.
• Possessing superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.
• Receiving cash from customers.
• Processing refunds.
• Depositing cash.

Sales Associate Requirements

• Degree in Industrial Engineering or Supply Chain Management.
• Retail sales experience.
• A professional appearance.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.