Sales Associate

H.M.Al Rugaib & Sons Trading Co. Ltd; Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a Sales Associate who excels in customer service and sales. This role involves engaging with customers, handling complaints, and ensuring the sales floor is well-presented. The ideal candidate will possess a degree in Industrial Engineering or Supply Chain Management, along with retail sales experience. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this opportunity is perfect for you. Join a dynamic team where your contributions will make a significant impact on customer satisfaction and store performance.

Qualifications

• Retail sales experience is essential for this role.
• A professional appearance and positive attitude are required.

Responsibilities

• Greeting customers and providing outstanding service.
• Operating cash registers and managing financial transactions.
• Maintaining an orderly appearance throughout the sales floor.

Skills

Customer Service

Sales Skills

Complaint Handling

Product Knowledge

Cash Handling

Education

Degree in Industrial Engineering

Degree in Supply Chain Management

Job description

What does a Sales Associate do?
The Sales Associate is responsible for dealing with any and all customer questions about the products and services the company offers. A Sales Associate is expected to continuously update their knowledge of the company products and policies.
Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

Sales Associate Responsibilities:

1. Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
2. Operating cash registers, managing financial transactions, and balancing drawers.
3. Achieving established goals.
4. Directing customers to merchandise within the store.
5. Increasing in-store sales.
6. Superior product knowledge.
7. Maintaining an orderly appearance throughout the sales floor.
8. Introducing promotions and opportunities to customers.
9. Cross-selling products to increase purchase amounts.
10. Receiving cash from customers.
11. Processing refunds.
12. Depositing cash.

Sales Associate Requirements:

1. Degree in Industrial Engineering or Supply Chain Management.
2. Retail sales experience.
3. A professional appearance.
4. Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.