Sales Assistant

Endress+Hauser Group; Dammam; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a motivated individual to support sales administration and customer service. In this role, you will monitor budgets, enhance team communication, and manage customer inquiries effectively. Your contributions will help streamline processes and improve customer satisfaction. This position offers a unique opportunity to develop your skills in a dynamic environment while working closely with both internal and external teams. If you are passionate about instrumentation and eager to make a difference in a collaborative setting, this role is perfect for you.

Qualifications

• 1-2 years of experience in instrumentation or sales administration.
• Knowledge of industrial business environment and sales support.

Responsibilities

• Support budget monitoring and team communication between sales and logistics.
• Manage customer inquiries and follow up on sales opportunities.

Skills

Communication Skills

Customer Service

Process Improvement

Complaint Management

Sales Support

Education

High School Diploma in Instrumentation

Bachelor of Administration - Commercial

Tools

SFDC

MS Word

MS Excel

SAP

Outlook

Job description

Responsibilities:

• Budget monitoring support (SFDC)
• Team communication and support (mainly between Internal - External Sales – Logistics - Controlling)
• Activity monitoring and follow-up (E+H Online Shop: Requesting special Sales Factors - Monitoring margins, entering orders, calling customers for visits and quote follow up)
• Process improvement.
• Complaint management through SFDC.
• Knowledge in level, flow, pressure, temperature and analytical instrumentation technologies and selections if applicable.
• Participating in preparation of documentation SOP's/Work Instructions, etc.
• Provide feedback to Sales team to report potential opportunities to sell E+H products/solutions.
• Continuously develop and feed customer database in SFDC to reach high level quality of data.
• Coordination for marketing activities while having support from M team.
• Preparation of quotations with instructions of Internal Sales (if needed).
• Managing portals of customers and respond timely to raised queries.
• Completing registration process of new customers.
• Managing info email and respond to customers in timely manner.
• Acting according to our vision and mission. Follows our Code of Conduct.
• Adherence and respect of customer, local, E+H laws, regulations and procedures related to Health, Safety & Environment.
• Create Quote / Invoice / order processing on SFDC and send by Email for acknowledgment.

Education & Experience Required:

• High school diploma in instrumentation or Bachelor of administration - commercial or equivalent.
• 1 to 2 years of experience in instrumentation or sales administration.
• Knowledge of industrial business environment.
• Experience with MS Word, MS Excel and computing tools.

Advantageous:

• Knowledge in support and sales services.
• Experience with Outlook and Microsoft Office Environment, SFDC and SAP is a plus.
• Fluent in English & Arabic knowledge is an advantage.