Sales and Service Engineer

Freudenberg Group; Eastern Province; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading company in the Mechanical Seal Industry is seeking a Sales Engineer to promote products, manage customer accounts, and ensure efficient operations of service workshops. This role requires a Bachelor’s degree in Mechanical Engineering along with substantial technical experience. The successful candidate will engage with clients, manage product introductions, and assist in troubleshooting tasks.

Qualifications

• 3-5 years technical experience in the Mechanical Seal Industry.
• Good understanding of Centrifugal Pumps, Mixers, etc.
• Ability to independently install mechanical seals.

Responsibilities

• Promote and sell products to current and new customers.
• Manage moderately complex territory and assigned accounts.
• Train new team members and evaluate employee performance.

Skills

Mechanical Seal Technical Knowledge

Troubleshooting

Communication

Project Management

Education

Bachelor's Degree in Mechanical Engineering

Tools

SAP ByD

SealCarePro

MS Office

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Promote and sell a portfolio of products and/or services and solutions directly to current and new customers.
• Inform customers of new product/service introductions and prices.
• Create, monitor, and revise lead generation plans to ensure a substantive sales opportunity pipeline.
• Manage products/services or territories/accounts with moderate complexity.
• Work within the plan dictated by the manager.
• Train new team members and contribute to employee performance evaluations.
• Build knowledge of business, financials, products/services, the market, or accounts.
• Manage moderately complex territory/assigned accounts, products/services, sales, or account management processes.
• Maintain direct contact with clients with moderate authority to set and negotiate product/service terms.
• Plan own territory or account approach and monitor resources with guidance.
• Maintain service workshop facilities and equipment, and make recommendations as required.
• Assist immediate superiors in ensuring efficient operations and speedy delivery of the service workshop.
• Coordinate the smooth running of the service workshop with service staff.
• Engage in troubleshooting jobs and carry out installation jobs at sites.
• Delegate tasks and work alongside service technicians.
• Prepare failure analysis reports of seals received in the workshop where applicable.
• Support Application Engineering for finalizing Root Cause Analysis (RCA) of seal failures.
• Handle a few customers for business development/sales activities as an added responsibility.
• Participate in inventory management.
• Proactively work with EagleBurgmann ERP systems like SealCarePro, SAP ByD, etc.
• Prepare Initial and Final Inspection Reports and participate in costing methods of repair jobs where necessary.
• Measure competitor seal parts, create drawings, and submit to Application Engineering.

Qualifications:

• Bachelor's Degree in Mechanical Engineering or similar.
• Minimum 3-5 years of technical experience in the Mechanical Seal Industry.
• Good knowledge of Centrifugal Pumps, Agitators, Mixers, and Blowers.
• Awareness of Centrifugal Compressors is beneficial.
• Knowledge of Wet Mechanical Seals, Supply Systems, and API 682 Standards.
• Understanding of ANSI, Engineering Drawings, Limits & Tolerances, etc.
• Ability to independently install mechanical seals.
• Mid-level troubleshooting skills at site.
• Good command of spoken and written English; knowledge of spoken Arabic is an advantage.
• Ability to multitask and work under pressure.
• Proficiency in computer and IT systems (MS Office, Document Management, etc.).

The Freudenberg Group is an equal opportunity employer committed to diversity and inclusion. Employment opportunities are available to all applicants and associates regardless of race, color, religion, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, age, disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by law.

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