SALES ADMINISTRATOR - Riyadh KSA

Position

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison.

SALES ADMINISTRATOR, RIYADH

Your Mission
To provide an inspirational, elevated luxurious shopping experience in order to make client dreams come true and maximize every sales opportunity. This will be demonstrated by excellent back of house efficiency, productivity, and team spirit by supporting peers and colleagues in the running of the boutique. Demonstrate excellent attention to detail and drive carefully curated KPIs to new heights.

Job Responsibilities
Main Accountabilities

1. Oversee back-office operations including data entry into designated software systems.
2. Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
3. Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
4. Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).
5. Conduct after-sales service tasks—managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.
6. Handle tagging processes associated with all items from receipt to repricing.
7. Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
8. Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.
9. Manage purchase orders.
10. Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.
11. Understand VAT processes and procedures relevant to sales operations.
12. Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
13. Oversee administrative functions for marketing events & exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.
14. Serve as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team to ensure smooth communication and strategic cohesion.
15. Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts.
16. The referent for any maintenance issue.
17. The referent for any operation matter related to the store.
18. The referent for the store suppliers.
19. After-sales products in-store supervision, organization, and flow.

Profile
Technical Skills

1. In-depth knowledge of the luxury business sector.
2. Proficient selling skills tailored for luxury goods.
3. Familiarity with store procedures and operational processes within a luxury retail context.
4. Expertise in CRM techniques and tools utilized within the luxury retail industry.
5. Proficiency in store operation applications such as Beanstore, Gemini CRM systems, SAP, Excel.

Soft Skills

1. Strong customer orientation with an emphasis on providing exceptional service experiences.
2. Demonstrated flexibility capable of adapting to evolving business needs.
3. Unwavering integrity & trustworthiness reflecting Bulgari's values.
4. Excellent communication skills that facilitate clear and effective exchanges with both customers.
5. Proactive problem-solving abilities.
6. A collaborative mindset.
7. Leadership.
8. Time Management.

Role Competencies & Experience
The successful candidate will have 3–5 years' experience in a comparable position either at Bulgari or another company specializing in luxury product sales. This role demands someone who can embody our brand’s reputation for quality both internally among colleagues and externally when interacting with our esteemed clientele.