SALES ADMINISTRATOR - Riyadh KSA

Bulgari; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

Bulgari Middle East seeks a Sales Administrator for its Riyadh boutique. This pivotal role demands excellent back-office operations and customer interaction to enhance the luxurious shopping experience. Ideal candidates will have robust experience in luxury retail, focusing on operational efficiency and customer satisfaction.

Qualifications

• 3–5 years of experience in a similar role in luxury retail.
• Deep knowledge of the luxury business sector.
• Proficiency in selling luxury goods.

Responsibilities

• Oversee back-office operations including data entry and inventory management.
• Assist sales staff throughout the sales process.
• Handle administrative functions for marketing events.

Skills

Strong customer focus

Leadership qualities

Proactive problem-solving

Time management

Tools

CRM techniques

Store applications

Job description

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstone combinations, as well as innovation and magnificence.

To complete our team driven by excellence and commitment, creating a working environment that achieves full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

SALES ADMINISTRATOR, RIYADH

Your Mission

To provide an inspirational, elevated luxurious shopping experience to make client dreams come true and maximize every sales opportunity. This involves excellent back-of-house efficiency, productivity, and team spirit by supporting peers and colleagues in the boutique. Demonstrate keen attention to detail and drive carefully curated KPIs to new heights.

Job Responsibilities

Main Accountabilities:

• Oversee back-office operations including data entry into designated software systems.
• Manage product receiving at stores, ensuring accuracy between physical items received and invoices.
• Address discrepancies or issues with received products in collaboration with Commercial Company Administration.
• Supervise stock levels, storage management, and coordinate inventory activities (cycle counts, quarterly inventories, annual audits).
• Conduct after-sales service tasks—manage repairs, liaise with repair centers, organize shipments, and update on repair status to ensure sales staff are well-informed.
• Handle tagging processes from receipt to repricing.
• Serve as the contact point for IT/system suppliers for hardware/software issues.
• Coordinate store maintenance concerns with suppliers and update the Store Manager.
• Manage purchase orders.
• Assist sales staff throughout the sales process, from client reception to final payments and packaging.
• Understand VAT processes relevant to sales operations.
• Assist with e-commerce tasks including shipping, product labeling, and packaging.
• Oversee administrative functions for marketing events and exhibitions, ensuring alignment with company standards and reputation for excellence.
• Act as the primary contact for exhibition management and the Middle East and Africa India (MEAI) team for smooth communication and strategic cohesion.
• Implement new administrative processes; serve as the referent for inventories, adjustments, inversions, and mini stock counts.
• Be the referent for maintenance issues, operational matters, and store suppliers.
• Supervise in-store after-sales products, organization, and flow.

Profile

Technical Skills:

• Deep knowledge of the luxury business sector.
• Proficient in selling luxury goods.
• Familiar with store procedures and operational processes in luxury retail.
• Expertise in CRM techniques and tools used in luxury retail.
• Proficiency in store applications like Beanstore, Gemini CRM, SAP, Excel, etc.

Soft Skills:

Strong customer focus with a passion for providing exceptional service.

Flexible and adaptable to evolving business needs.

High integrity and trustworthiness reflecting Bulgari’s values.

Excellent communication skills for clear, effective exchanges with customers and colleagues.

Proactive problem-solving skills.

Leadership qualities.

Effective time management.

Role Competencies & Experience:

The ideal candidate will have 3–5 years of experience in a similar role, preferably within Bulgari or another luxury brand. This role requires someone who embodies our brand’s reputation for quality internally and externally with our clientele.