Sales Account Manager

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Who we are:

Raqtan Group is a consortium of companies specializing in Food and Beverage Services and development, e-commerce, and data analysis. With over 40 years of experience, we are industry pioneers continually striving to innovate and exceed our previous successes.

It operates under several brands:

• Raqtan (raqtan.com) - the original brand, more than 40 years in the market, mostly serving enterprise customers (chain accounts) through dedicated sales teams in Dammam, Riyadh, Jeddah, and Dubai.
• Ekuep (ekuep.com) - ecommerce marketplace for commercial kitchen equipment, targeting primarily SMEs, providing the best prices, unmatched selection, and the convenience of buying online.
• Qavashop (qavashop.com) - ecommerce marketplace for high-end domestic coffee equipment and specialty coffee beans. A hub for coffee lovers.
• Miran (miran.sa) - stainless steel factory, supporting our commercial kitchen projects, but also engineering new lines of products for the oil and gas industry.
• Brodan (brodan.co) - our cooling and refrigeration brand, developing and manufacturing a full line of refrigeration products - from small refrigerated display cases to large, industrial cold rooms.
• Spherey (spherey.com) - a mobile platform revolutionizing the way technical service is provided in the F&B industry, creating a marketplace for independent and freelance technicians.

Position Summary

The Sales Accounts manager is in charge of the retention of their customer relationship. Individual would supervise the portfolio of existing clients, develop new business with them, and seek new sales opportunities. This position maintains, manages, and grows all aspects of a clients relationship with the company. This includes sales of commercial kitchen equipment and restaurant & coffee design services to restaurants, fast food chains and/or other properties that require end to end solutions for commercial kitchen equipment. The focus of the Sales Accounts Manager role is to penetrate and achieve the sales target set by the company.

Objectives of this role

• Serve as the main point of contact in all matters related to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Responsibilities

• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Seek out opportunities for account growth through the addition of new products, categories, services, and solutions.

Required skills and qualifications

• 2+ years&apos experience in a sales or sales account management with proven record of sales success and history of accomplishments
• Having 3+ years of project sales experience is a plus.
• Bachelor&aposs degree in business management, Marketing, Engineering or relevant work experience.
• Skill in understanding client business challenges and proposing tailored solutions
• Capacity to thrive in dynamic environments and pivot quickly to changing client needs
• Skill in navigating complex deals while maintaining value and relationship integrity
• Experience using CRM systems and analytics to inform account strategies
• Aptitude for overcoming obstacles and finding creative solutions in time-sensitive situation
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

What you can expect:

• Commission plan
• Very open, transparent culture where we value skills and commitment and create significant opportunities for our top talents.
• Opportunities for professional growth and motivation.

Raqtan is an equal-opportunity employer and welcomes applications from all qualified individuals.