Royal Service and Reservations Agent

Accor Hotels; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

A prestigious hotel in Riyadh is seeking a Royal Service and Reservations Agent. This role involves being the first point of contact for guests, ensuring exceptional service, managing reservations, and collaborating with various departments to fulfill guest requests. Ideal candidates will possess strong communication skills, attention to detail, and a customer-focused mindset.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in reservation management systems.
• Cultural sensitivity and awareness.

Responsibilities

• Handle incoming calls, emails, and inquiries professionally.
• Manage reservations accurately for accommodations and dining.
• Anticipate guest needs and offer personalized recommendations.

Skills

Communication

Problem Solving

Cultural Sensitivity

Customer Focus

Education

Fluency in English

Tools

Reservation Management Systems

Opera

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required;
• In-depth knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Flexibility to work various shifts, as required

Additional Information

Prior experience working with Opera or a related systemis an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus