Rooms Division Manager

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

SUMMARY OF POSITION

To provide strategic leadership and direction to ensure the Rooms Division, FO & HK operations achieve their goals and contribute to the guest experience and overall profitability of the hotel whilst maintaining Brand standards.

SCOPE

• Develop the hotel operating strategy in order to provide innovative and exciting guest experiences that meet the business objectives.
• Participate in the preparation of the Annual Business Plan and Sales and Marketing Plans to ensure hotel operations are adequately represented.
• Co-ordinate the organizational and administrative functions in all areas of the Hotel rooms operation to ensure delivery of the strategy and compliance with standards.
• Monitor service and product standards in all rooms areas of the hotel ensuring that managers take corrective actions as necessary.
• Monitor the activities and trends of competitor hotels and spas and keep up to date with international trends in order to ensure the competitive advantage of the hotel.
• Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
• Ensure that each department is accounted for separately as an individual profit centre and is managed by a team who are accountable for their profitability.
• Monitor closely the profitability of all departments in order to provide solutions to improve problem areas and assist in implementing corrective measures.
• Set, in close conjunction with each department manager, annual operating budgets which will form part of the Business Plan.
• Participate in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the hotel.
• Provide creative ideas to project and enhance the image of the hotel.
• Personally and frequently verify that guests in the hotel are receiving the best possible service available in order to make continuous improvement.
• Spend time in the various operations to ensure the operation is managed according to standard.
• Ensure the privacy and security of in-house guests are maintained by the team at all times.
• Handle customer complaints effectively in close liaison with other departments to ensure brand standards and customer satisfaction.
• Administer the overall effort of cost control to ensure efficiency, productivity and departmental profitability without compromising the guest experience.
• In liaison with Director of Revenue facilitate revenue production in order to maximise gross revenues and revenue per room.
• Perform any other duties that management may reasonably require.
• Understand and adhere to all fire and safety procedures.
• Liaise with Front Office to make sure that rooms allocated or requested are ready/clean for the guests prior to their arrival or within the time frame.
• Liaise with the engineering department for the room maintenance program ensuring the number of rooms is given daily for checking and remedial maintenance.
• Ensure all special requests are attended to quickly and carefully.
• Actively participate in monthly, weekly or daily chemical, guest supplies and linen inventories.
• Daily arrival room inspection and walk through.
• 3 / 5/ 7 days arrival forecast and planning daily with Ops team.
• Establish work flow for the GRO as per the specified JD.
• Logistic Supervisor role must be established to ensure clear communication and work flow.
• Participate in the multi-skilling philosophy of the department.
• Be aware of the company’s Policy, Vision, Mission Statement, and Hallmarks and ensuring that these are put into practice in our daily work activities.
• Be aware of and understand the Department Performance Plan.
• Achieve the departmental goals and targets.
• Follow up RAFFLES Operational Standards and LQA standards throughout the job sequence.
• Respect and practice INHOUSE policies and procedures at all times.
• Lead by example at all times.
• Drive TripAdvisor and all other social media platforms for guest satisfaction survey.
• Drive target-based performances amongst Heartist with goal to be below 5 in the TripAdvisor rankings.
• Ensure ALL enrollment to exceed target set by the resort.
• Advocate weekly and monthly LQA trainings, checklist and identify areas of improvement with all departments concerned.
• Work in tandem with all other resort operational HOD for a collaborative and understanding work environment.
• Focus on guest engagement and drive interactions amongst Heartist.
• Make duty rosters for the team with the help of Supervisor.
• Inspect colleagues' personal hygiene and grooming standards before shift starts.

Qualifications

• Minimum of 2-3 years of previous experience in Luxury hotel and facilities services of comparable size, scale and nature or Degree in Hospitality Management.
• Previous experience working on a remote island is highly preferred.
• Strong ability to set priorities, balance competing priorities, and multi-task.
• Strong interpersonal and communication skills.
• Previous role in a multicultural environment.
• Experienced in Fire & First Aid basics.
• Competent in OPERA version.
• High level of written and verbal business English.
• Decorative skill and designing talent.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

• Rooms Division Manager