Room Service Manager - Four Seasons Resort and Residences AMAALA at Triple Bay

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia's northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay's 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role:

We are looking for a service-driven and detail-oriented Room Service Manager to lead In-Room Dining operations at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of Food and Beverage, you will oversee the full in-room dining experience, ensuring timely, elegant, and personalized service that reflects Four Seasons' luxury standards.

What You Will Do:

• Manage the day-to-day operations of In-Room Dining, including breakfast, lunch, dinner, overnight service, and private bar amenities.
• Lead, train, and motivate the room service team to provide warm, efficient, and intuitive service.
• Ensure all orders are prepared and delivered with accuracy, elegance, and timeliness.
• Oversee scheduling, payroll, and inventory control for the In-Room Dining department.
• Maintain a strong working relationship with the culinary team to ensure menu accuracy and guest satisfaction.
• Handle guest feedback and resolve service issues with professionalism and care.
• Uphold hygiene, safety, and grooming standards in accordance with company and local regulations.
• Support pre-opening setup, team training, and SOP implementation.

What You Bring:

• A bachelor's degree or diploma in Hospitality Management or a related field.
• A minimum of 3-5 years of experience in food and beverage service, with at least 2 years in a supervisory or managerial in-room dining role, preferably in a luxury hotel or resort.
• Strong leadership, organizational, and guest relations skills.
• A keen eye for detail and commitment to delivering exceptional service.
• Knowledge of food safety and service standards.
• Proficiency in POS systems and Microsoft Office.
• Fluency in English is required; Arabic is a plus.

What We Offer:

• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Schedule & Hours:

This is a full-time role.