Room Attendant & Public Area

IBIS; Jeddah; On-site; SAR 24,000 - 36,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Room Attendant to ensure guest satisfaction through impeccable room cleanliness and service. This role involves maintaining high standards of hygiene and safety while providing a welcoming atmosphere for guests. The ideal candidate will possess a keen eye for detail, strong time management skills, and a commitment to delivering exceptional service. Join a dynamic team where your contributions will enhance the guest experience and uphold the reputation of a leading hotel brand.

Qualifications

• Experience in maintaining cleanliness in guest rooms and public areas.
• Ability to follow safety and hygiene standards.

Responsibilities

• Provide neat and clean rooms while ensuring high service quality.
• Report maintenance needs and assist guests courteously.

Skills

Room Cleaning

Guest Service

Attention to Detail

Time Management

Education

High School Diploma

Tools

Vacuum Cleaner

Cleaning Supplies

Job description

PRIMARY OBJECTIVE OF POSITION
To maximize customer satisfaction by providing neat and clean rooms in accordance with the standards, and to offer efficient, prompt, courteous, trouble-free, and proactive service to guests. All work will align with departmental guidelines and service concepts.

TASKS, DUTIES, AND RESPONSIBILITIES
- Provide neat and clean rooms with high service quality.
- Collect daily worksheet each morning with applicable keys, and return it by the end of the shift.
- Keep bedroom door open while working in the guest room, and lock the door properly when leaving.
- Maintain supply cart and vacuum cleaner for maximum efficiency and neat appearance.
- Stock supply cart correctly in the morning and afternoon with linens, guest supplies, and cleaning equipment.
- Sort out damaged linen or linen needing rewashing and return to Laundry.
- Clean guest rooms daily according to policies and standards.
- Remove soiled linens and replace with clean ones.
- Remove trash from rooms.
- Clean bathroom areas.
- Dust all surfaces.
- Replenish promotional materials, literature, stationery, and room amenities.
- Vacuum rooms.
- Report any unusual circumstances to the Floor Supervisor.
- Report maintenance requests and replacement needs.
- Handle guest belongings with care, especially in stay-over rooms.
- Assist guests and other departments by removing food trays and trolleys.
- Report if a guest room has a 'Do Not Disturb' sign or needs linen changes.
- Complete full cleaning of rooms as requested.
- Attend to guest needs courteously and efficiently.

SAFETY, SECURITY, AND HEALTH
- Ensure safety, security, and confidentiality at all times.
- Keep master keys secure and return them after shifts.
- Prohibit unauthorized access to bedrooms.
- Report suspicious individuals and lost articles.
- Report hazards and defective equipment immediately.
- Be familiar with fire, emergency, and bomb procedures.
- Protect oneself from chemicals and use protective gear.
- Work safely, especially when lifting or handling equipment.
- Maintain high standards of personal hygiene, appearance, and conduct.

MISCELLANEOUS
- Follow hotel policies and procedures.
- Be punctual.
- Wear and maintain proper uniform and footwear.
- Use stockings, avoid nail polish.
- Communicate problems to the Floor Supervisor.
- Collaborate with other departments.
- Attend meetings and training as required.
- Be flexible with work schedules.
- Keep work areas and equipment clean and report issues.
- Seek continuous improvement and share ideas.
- Provide information about hotel facilities and services.
- Be aware of union agreements.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Room Attendant & Public Area

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