Retail Sales Operations Specialist

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.

Here’s why we think you should choose us:

• Free coffee machine + Monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• And much more!

Position Summary: Enable the B2C sales channels to focus on business results by executing performance analyses of the channels and proposing activities to improve sales performance.

A Day in the Life of a Performance Retail Sales Operations Specialist:

Doing analyses:

• Develop, maintain and adjust forecasting models to ensure accurate prescriptive analysis and planning, and optimal investment allocation, e.g. by ensuring that the relevant formulas are implemented based on historical data, seasonality & business variables.
• Collect data and deliver reports on channel KPIs.
• Analyze the sales performance of the B2C channel (Trade and Boutiques).
• Analyze the online path to registration and the path to purchase (to improve conversion funnel, and to find winning combinations regarding menu/pages/section/placement/creative), in close collaboration with E-commerce.
• Create and maintain online user documentation.
• Ensure the tracking of A/B & MV testing scenarios in partnership with the E-commerce manager.

Proposing activities to B2C sales channels to improve sales performance:

• Advise on possible outcomes before sales decisions are made, by quantifying the effect of future decisions.
• Provide insight and actionable recommendations to the area manager and e-commerce manager to support in business steering (e.g. to drive acquisition, traffic and sales, both online and offline).

Execute multi-channel workforce management:

• Partner with internal key stakeholders to understand workforce requirements in terms of consolidated headcount and skills needed now and in the future.
• Perform consolidated multi-channel workforce planning from collection for annual operation plan to tracking and governance and related forecast processes, including the Third Party workforce (e.g. demo staff), while taking into account planned events, historical data, seasonality & business variables.
• Manage consolidated workforce and training-related budgets.
• Provide input to support decision making regarding workforce structuring topics: recruitments, facilities management, organisation and outsourcing strategy.

What will make you successful:

Education:

• Degree in a quantitative field such as Statistics, Mathematics, Business, Marketing, Analytics, or related.

Professional experience:

• 3-5 years of experience in analytics, metrics gathering, and reporting and related software.
• 1-2 years of experience with A/B and MV testing management.
• Proficiency in predictive modeling, forecasting and other statistical analyses and related software.

Preferably also:

• Experience in a multi-national, multi-channel environment.