Retail Programme Development Trainer

Richemont; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a prestigious luxury brand as a Retail Training Facilitator, where your passion for learning and development will directly impact the client experience. You will engage with retail teams, providing essential coaching and facilitating training programs that elevate service excellence. This role offers the opportunity to travel across Saudi Arabia, fostering a culture of growth and collaboration. You'll work closely with various teams to ensure seamless onboarding and ongoing development, making a significant contribution to the brand's legacy of luxury and innovation. If you thrive in a dynamic environment and are committed to excellence, this is the perfect role for you.

Benefits

Career Growth Opportunities

Collaborative Work Environment

Employee Discounts

Training and Development Programs

Qualifications

• 5+ years in Luxury or retail with experience in learning facilitation.
• Fluent in English and Arabic, with strong coaching abilities.
• Ability to adapt communication style to diverse teams.

Responsibilities

• Deliver Retail Training programmes to enhance client experience.
• Support onboarding and provide coaching to new hires.
• Collaborate with HR for effective feedback during probation.

Skills

Coaching

Facilitation of Learning Workshops

Client Development

Customer Service Excellence

Interpersonal Communication

Commercial Acumen

Education

Bachelor's Degree

Train-the-Trainer Certification

Tools

Learning Management Systems (LMS)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

“Are you ready to make an impact by enabling our Retail Teams to deliver the Cartier experience?”

HOW WILL YOU MAKE AN IMPACT?

As a true ambassador of Cartier, you will be responsible for the delivery of key Retail Training programmes in KSA, offering day-to-day observation and feedback to our Retail teams to elevate the client journey and experience, selling philosophy and retail leadership skills across the network.

The role requires approximately 80% in-boutique presence (or virtual where needed) and the ability to travel within the Kingdom of Saudi Arabia.

WHAT WILL BE YOUR MISSION?

Amongst various responsibilities, your main mission is to address knowledge and skill gaps, deliver the appropriate solutions to develop our individuals and teams, including in-person and digital facilitation, 1:1 and team coaching and feedback, observations, and to support and measure the learning transfer to on-the-job performance.

Reporting to the Area Sales Manager for KSA, and embedded in the Regional L&D Community, you will work very closely with the wider Commercial, Product Marketing and Retail Team to drive client and commercial KPIs.

• Support the new hire onboarding program in collaboration with the regional L&D and local HR and provide ongoing coaching, feedback and support in partnership with Boutique Management and Commercial teams.
• Conduct regular follow-up meetings for new joiners and provide necessary guidance and assistance to ensure the best-in-class onboarding experience.
• Collaborate with HR and Boutique Management to provide feedback during the probation period for new joiners and provide end of probation feedback.

Learning Facilitation & Coaching Activity

• Facilitate face-to-face in-boutique delivery of development programmes to support the growth of our people in line with our commercial and business strategy.
• Deliver virtual programmes where required for short programmes along with individual coaching and feedback to support individual development plans where required.
• Support with delivery of all retail programs, client service philosophy and associated commercial programmes.
• Lead on-the-job follow up for post-learning workshops to ensure that transfer of training to the job is effective, reviewing the learning calendar and attendance regularly.
• In collaboration with the Commercial teams and Boutique Management, conduct observations and provide feedback and coaching to improve client experience and improve commercial results.
• Engage and collaborate with company subject matter experts within the Client, High Jewelry, Marketing and Operations to support the implementation of learning and transformation programs.
• Maintain a strong peer network among all members of the Commercial, Retail and Learning & Development/HR teams.
• Identify learning needs from various data sources, including Client Engagement Barometer, sales KPIs and develop an appropriate learning plan in conjunction with Regional L&D, Boutique Management and Commercial teams.
• Provide coaching and facilitation to improve after-sales care service to strengthen and improve brand loyalty.
• Monitoring and reporting on KPIs to Boutique Management, Commercial Teams and Regional L&D to show return on investment from key programmes, coaching and feedback.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You are passionate about Luxury and Learning and Development with a minimum of 5 years of experience in a Luxury or retail environment, that includes facilitation of learning workshops, virtually and in-person; observation and coaching.
• You have experience in coaching and feedback with an emphasis on product, client development and customer service excellence in the field
• You are commercially astute to drive results and KPIs with a specific knowledge of the KSA and Middle East Region.
• You have a proven track record of strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners.
• You have the ability to adapt interpersonal communication style to a diverse team of key stakeholders.
• You have a good understanding of the learning cycle, commercial models and can manage Learning Management Systems (LMS).
• Computer proficiency in Word, Excel, and PowerPoint is required.
• Train-the-Trainer certification is a plus with an accredited organization.
• You are fluent in reading, writing and speaking English and Arabic.
• You can accommodate 80% Travel within the KSA market.

WHAT DO WE OFFER

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.

YOUR JOURNEY WITH US

If your application is selected, you will receive an introductory call from a member of our Talent team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Regional L&D Team and engage in a Facilitation exercise, before meeting the Area Sales Manager and HR Manager as part of a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

Take your next step with Cartier, we look forward to hearing from you!

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.